# Technical Customer Success Manager

**Company:** [Armis](https://hotfix.jobs/companies/armis)
**Location:** Dallas, TX, Denver, CO, Washington, DC
**Role:** Customer Success
**Salary:** $120k – $159k/yr
**Experience:** 5+ years
**Skills:** cyber security, cissp, security+, ceh, network protocols, ot/ics, iot, network engineering, AI Tools, Customer Success
**Posted:** 2026-07-23

> Technical Customer Success Manager responsible for driving adoption, implementation, and value realization of Armis cyber exposure management platform for platinum customers. Requires 5+ years in technical customer-facing roles and cybersecurity, with hands-on platform configuration and strong cross-functional coordination skills.

## Job Description

## What you'll do

- Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
- Understand customer use cases and provide recommendations to improve security posture and platform utilization.
- Build and maintain trusted relationships with technical stakeholders and decision-makers.
- Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
- Ensure deployment and configuration align with key business use cases and are delivered on schedule.
- Stay current on third-party integrations and how they interact with Armis within customer environments.
- Serve as a subject matter expert in your area of technical proficiency.
- Partner with Product, Engineering, Support, and Sales teams to drive account success.

## What we expect

- Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
- 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
- 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
- Strong communication and presentation skills across technical and executive audiences.
- 5+ years experience in Cyber Security, IT, Healthcare tech, or similar environments.
- Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

## Preferred

- Cyber Security experience is Required
- Experience in Network Engineering, Network Architecture, support, or design.
- Experience using AI Tools and Product AI
- Knowledge of healthcare/ICT devices, manufacturers, or applications.
- Experience securing IT, IoT, or healthcare systems.
- Ability to travel up to 20% per quarter, as business needs dictate

**Salary range guidance for this position is: $120,000 - 159,000** (base pay; does not include bonuses, commissions, stocks, or benefits).

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