# Senior Product Manager, Customer Operations

**Company:** [Imprint](https://hotfix.jobs/companies/imprint)
**Location:** New York, NY
**Role:** Product Management
**Salary:** $130k – $200k/yr
**Experience:** 5+ years
**Skills:** Product Management, ux, Experimentation, Snowflake, Sigma, statsig, Figma, Claude, Fintech, CRM, ivr, Zendesk
**Posted:** 2026-07-22

> Senior Product Manager owning product for Customer Operations Engineering at Imprint. Build internal tools, automations, and AI experiences for support/risk/ops teams; drive measurable outcomes in CRM, IVR, and customer support surfaces. Requires 5+ years PM experience with strong consumer product sense, customer insight, and analytics comfort.

## Job Description

## Responsibilities
- Own the product direction for Customer Operations Engineering, building internal tools, automations, and AI-powered experiences for Support, Risk, and Operations teams.
- Shape how products meet customer needs by refining new and existing experiences grounded in data, UX research, and understanding of partner/customer needs.
- Drive measurable customer outcomes by operating in the details.
- Build and share fintech domain expertise, translating industry trends into direction for cross-functional partners.
- Own and drive a roadmap, sequencing priorities with partner PMs, engineering, and design.
- Work across cross-functional teams including compliance, legal, marketing, and brand partners to align customer experience with business needs.
- Leverage AI tools (e.g., Claude, Claude Design) for prototyping, research, and iteration.
- At senior level: Define roadmap strategy, represent Product in executive and partner forums, help shape PM team operations.

## Requirements
- 5+ years of product management experience with focus on consumer-facing products.
- Strong holistic consumer product sense: UX, experimentation, design.
- Shipped products with measurable outcomes.
- Deep customer insight through talking to customers, reading support tickets, behavioral data analysis.
- Comfortable with analytics tools and experimentation frameworks (Snowflake, Sigma, Statsig).
- Clear communication of complex tradeoffs to engineering, design, executives, and partners.
- Comfortable with startup pace, ambiguity, ownership, operating in details, and pragmatic tradeoffs.

## Nice-to-Haves
- Experience in fintech, payments, credit products, loyalty, rewards, or regulated consumer environments.

## Compensation & Benefits
- Competitive compensation and equity packages.
- Leading configured work computers of your choice.
- Flexible paid time off.
- Fully covered high-quality healthcare, including dependent coverage.
- Access to One Medical and option to enroll in FSA.
- 20 weeks paid parental leave for primary caregiver, 8 weeks for all new parents.
- Access to industry-leading technology.

## Similar roles

- [Senior Product Manager](https://hotfix.jobs/jobs/924c5c28-f4ba-4e05-a16b-52e41853725d) - Taskrabbit - San Francisco, CA - $130k – $160k/yr
- [Lead Product Engineer](https://hotfix.jobs/jobs/08d0bb77-5b77-499b-b6b2-ad8b266cfdac) - FinQuery - Atlanta, GA - $129k – $170k/yr
- [Senior Product Manager, Project Management](https://hotfix.jobs/jobs/4b9ca8c7-28fe-482b-b9b6-97dae24d95cf) - BuildOps - Los Angeles, CA - $133k – $174k/yr
- [Senior Product Manager](https://hotfix.jobs/jobs/a37491c7-0c54-4aac-adcd-8bae96afcfdd) - ZoomInfo - Remote - $126k – $198k/yr
- [Senior Product Manager](https://hotfix.jobs/jobs/3456a53a-e366-4662-9a58-7a0bfea57eeb) - ZoomInfo - Waltham, MA - $126k – $198k/yr

**Apply:** https://hotfix.jobs/jobs/932cef79-8e64-4a3e-b0c7-75fa8bc345a4
**Canonical:** https://hotfix.jobs/jobs/932cef79-8e64-4a3e-b0c7-75fa8bc345a4