# Enterprise AI Adoption Lead

**Company:** [Writer](https://hotfix.jobs/companies/writer)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $146k – $185k/yr
**Experience:** 5+ years
**Skills:** Customer Success, Ai Solutions, AI Workflows, Platform Adoption, Champion Programs, Usage Dashboards, Customer Training, Workshop Facilitation, Program Management, ROI Analysis
**Posted:** 2026-07-30

> Owns customer activation and adoption for enterprise AI deployments by designing use-case-driven solutions, champion programs, communities, workshops, and training. Requires at least five years of customer success and activation experience, strong facilitation and program management skills, and technical fluency.

## Job Description

## Responsibilities
- Own customer activation and platform success across a portfolio.
- Understand customer use cases, business objectives, and success metrics.
- Build and co-develop custom AI solutions and workflows that create measurable business impact.
- Design and execute activation strategies, including champion programs, office hours, usage dashboards, customized training, and workshops.
- Create advocate networks, champion communities, and power-user communities.
- Train customer trainers to scale enablement and facilitate peer-to-peer learning.
- Deliver customized live and virtual workshops, training sessions, and events.
- Partner with curriculum teams while owning customer-specific customization and delivery.
- Refine materials using customer feedback and adoption data.
- Collaborate cross-functionally to identify customer needs and training opportunities.
- Build relationships with customer stakeholders and executive sponsors.
- Travel domestically and internationally up to 25% as required.

## Requirements
- At least 5 years of experience owning activation success and driving measurable adoption outcomes.
- Experience mapping customer workflows and business objectives to use cases.
- Experience implementing activation strategies, champion programs, office hours, dashboards, and workshops.
- Proven ability to build advocate networks and power-user communities.
- Ability to connect platform usage to business outcomes and articulate return on investment.
- Ability to scope, design, and deliver custom solutions and demos.
- Comfortable understanding and communicating technical concepts to varied audiences.
- Strong live and virtual workshop facilitation skills.
- Ability to tailor content and delivery to diverse audiences.
- Strong relationship-building and program management skills.
- Advisor mindset and ability to work effectively in fast-paced, experimental environments.

## Compensation and Benefits
- Annual salary range of $146,000–$185,000.
- Competitive compensation, company stock options, and 401(k).
- Paid time off and company holidays.
- Medical, dental, and vision coverage.
- Paid parental leave.
- Fertility and family planning support.
- Flexible spending and health savings accounts.
- Wellness and learning-and-development stipends.

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**Canonical:** https://hotfix.jobs/jobs/932bb5c8-5fec-4e46-b28f-4c5936322b95