# Senior Director, Strategy and Operations

**Company:** [Decagon](https://hotfix.jobs/companies/decagon)
**Location:** San Francisco, CA
**Role:** Business Operations
**Salary:** $270k – $350k/yr
**Experience:** 10+ years
**Skills:** Capacity Planning, Resourcing, Issue Management, Escalation Handling, Reporting, Forecasting, Playbooks, Operating Cadences, Cross-Functional Collaboration, Stakeholder Influence
**Posted:** 2026-02-18

> Leads strategy, operations, and infrastructure for post-sales execution, scaling customer deployment and delivery processes. Partners with GTM, Product, and Engineering; requires 10+ years in Strategy & Ops or similar with hypergrowth scaling experience.

## Job Description

## In this role, you will

### Build and scale customer operations
- Develop and maintain repeatable processes that improve deployment consistency and ongoing customer operations.
- Establish operating rhythms and reporting that create visibility into delivery health, risks, and key bottlenecks.
- Drive planning and resourcing practices that support predictable execution as the business scales.

### Strengthen cross-functional execution
- Partner with GTM to improve upfront alignment on customer goals, scope, and readiness.
- Lead cross-functional initiatives with Product and Engineering to unblock execution and improve outcomes.
- Own issue management and escalation handling to keep delivery and customer results on track.

### Lead and grow a high-performing team
- Manage and develop a Strategy & Operations team focused on operational excellence and scalability.
- Hire and coach for high ownership and strong execution, emphasizing durable systems over one-off fixes.

## Your background looks something like this
- **10+ years** of experience with director-level scope in Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, or adjacent functions.
- Demonstrated ability to diagnose ambiguous problems, drive structured workstreams, and influence senior stakeholders.
- Experience scaling a post-sales, CX, or delivery organization during hypergrowth—building playbooks, operating cadences, and resourcing/capacity planning systems.
- Strong executive communication and trust-building skills; ability to align cross-functional leaders and drive decisions with clarity and rigor.
- Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.

## Even better if you have
- Direct experience partnering with Sales/GTM on deal scoping, success readiness, and pre-close operational rigor.
- Background in B2B SaaS, enterprise software, or AI-adjacent companies.
- Prior experience building an operations function from scratch or leading it through early scale.

## Compensation
$270K – $350K + Equity

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