# Technical Program Manager, Data Center Operations

**Company:** [Fluidstack](https://hotfix.jobs/companies/fluidstack)
**Location:** Austin, TX, New York, NY, San Francisco, CA
**Role:** Technical Program Management
**Salary:** $200k – $270k/yr
**Experience:** 5+ years
**Skills:** Program Management, Sop Development, Incident Management, Root Cause Analysis, Capa, Cross-Functional Coordination, Dashboard Reporting, Itil, PMP, Pgmp, Ashrae, Tia-942
**Posted:** 2026-06-26

> Own end-to-end data center site handover, SOPs, and incident management programs. Drive cross-functional coordination across design, construction, and ops teams in mission-critical environments.

## Job Description

## Role Scope
- Own the end-to-end site handover framework: define the gates, acceptance criteria, and sign-off procedures that move a new facility from construction to live operations without dropped terms or late surprises.
- Embed into design, construction, and due diligence teams early enough to shape maintainability requirements before they become field problems.
- Drive the cross-functional handover rhythm across training, documentation, systems access, and knowledge transfer, surfacing blockers weeks before they hit the go-live schedule.
- Build and maintain the SOPs that govern critical datacenter operations across the fleet, with metrics that track adoption, execution quality, and efficiency at each site.
- Lead incident management and stability improvement programs, including post-incident reviews with root cause analysis, corrective action tracking, and preventive maintenance oversight that reduces unplanned outages across the global footprint.
- Produce the dashboards and reporting that give leadership visibility into stability metrics and incident trends, and run the CAPA programs that turn that data into durable fixes.

## What We're Looking For
- Run program management in mission-critical environments where a delayed handover or missed SOP had real operational consequences, not just schedule slippage.
- Designed operational frameworks from scratch: handover gates, SOP libraries, incident management programs built without a legacy system to copy from.
- Quarterback across design, construction, supply chain, and site ops teams simultaneously, and other teams call you when a cross-functional workstream is stuck.
- Write clearly enough to distill a complex operational issue into a decision and a next action for a site lead, an executive, or a counterparty who was not in the room.
- Track incident trends and CAPA status in live dashboards and follow corrective actions through to closure, not just to initial assignment.
- Personally built or maintained SOPs and measured whether they were actually followed, not just whether they existed.

## Bonus
- ITIL, PMP, or PgMP certification.
- Hyperscale or large colo operator experience.
- Familiarity with ASHRAE, Uptime Institute, or TIA-942 standards.
- Exposure to datacenter construction and commissioning processes.

## Salary & Benefits
- Competitive total compensation package (salary + equity)
- Retirement or pension plan, in line with local norms
- Health, dental, and vision insurance
- Generous PTO policy, in line with local norms
- The base salary range for this position is $200,000 - $270,000 per year, depending on experience, skills, qualifications, and location. Total compensation may also include equity in the form of stock options.

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