# Senior Customer Support Specialist

**Company:** [Attentive](https://hotfix.jobs/companies/attentive)
**Location:** Remote
**Role:** Customer Support
**Salary:** $70k – $80k/yr
**Experience:** 1+ years
**Skills:** Customer Support, Troubleshooting, Problem Solving, live chat support, email support, training, product updates, mobile marketing, ecommerce, internal tools
**Posted:** 2026-07-21

> Senior Customer Support Specialist triages and resolves complex technical issues for Attentive's AI marketing platform via email and live chat. Serves as escalation point, advises on best practices, owns trainings/product updates, translates customer feedback to product, and delivers outstanding support experience.

## Job Description

## What You’ll Accomplish

- Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution
- Troubleshoot complex platform issues
- Advise our customers on best-practices with the Attentive platform and its use cases
- Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business
- First line of escalation for complex technical issues in the Support team
- Exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Manage and effectively execute team trainings, product updates, and other program needs as defined by the Support leadership team.
- Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry
- Help translate customer feedback into specific product requirements

## Your Expertise

- 9 months -1 year of experience as a Customer Support Specialist, or similar role
- 4-year Bachelor’s Degree
- Demonstrated excellence in troubleshooting and complex problem solving
- Keen interest in startups, software, and entrepreneurism
- Loves working in fast-paced environments
- Ability to navigate through ambiguity
- Extremely detail oriented and organized
- Experience navigating complex work processes, tight timelines, and changing teams
- Comfortable learning new software (for design, data management, and internal tools)
- A strong growth mindset

**Compensation**

The US base salary range for this full-time position is $70,000 - $80,000 annually + equity + benefits. Our salary ranges are determined by role, level and location.

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**Apply:** https://hotfix.jobs/jobs/92d8e62c-5768-4533-84e0-d8c5ac374687
**Canonical:** https://hotfix.jobs/jobs/92d8e62c-5768-4533-84e0-d8c5ac374687