# Customer Success Manager

**Company:** [GitLab](https://hotfix.jobs/companies/gitlab)
**Location:** Remote
**Role:** Customer Success
**Salary:** $85k – $144k/yr
**Skills:** Git, Version Control, Branching Strategies, Software Development Lifecycle, Continuous Integration, Continuous Deployment, DevSecOps, Customer Success, Technical Account Management, Workshop Facilitation
**Posted:** 2026-06-23

> Drive customer adoption and value realization for GitLab's DevSecOps platform by serving as a trusted advisor, leading workshops, and translating usage data into actionable recommendations.

## Job Description

## What you’ll do
- Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
- Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
- Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
- Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.
- Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.
- Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed.
- Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.

## What you’ll bring
- Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
- Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
- Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
- Knowledge of the software development lifecycle, including typical development pipelines and tooling.
- Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
- Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.
- Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.
- Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships.

## Similar roles

- [Customer Success Manager - Public Sector](https://hotfix.jobs/jobs/5267374b-ed3a-4454-8476-1fd96c5be0e5) - GitLab - Remote - $85k – $144k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/747a1973-0628-47fd-8f44-19fe15eef8e7) - Redis - Remote - $85k – $150k/yr
- [Customer Success Manager, Enterprise](https://hotfix.jobs/jobs/63ed3e99-bf5b-461a-9524-5fdbe0635a9b) - BuildOps - Los Angeles, CA - $85k – $111k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/cd8ec234-f8e5-419a-8e89-4d36fad2d93d) - Rasa - Remote - $85k – $128k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/cedd8aab-fd4f-4797-860e-517b70c419ab) - Pearl Health - Remote - $85k – $115k/yr

**Apply:** https://hotfix.jobs/jobs/92b34f2d-0c3d-44ee-b531-51ce5ac223dc
**Canonical:** https://hotfix.jobs/jobs/92b34f2d-0c3d-44ee-b531-51ce5ac223dc