# Sr. Technical Account Manager (Northeast)

**Company:** [Wiz](https://hotfix.jobs/companies/wiz)
**Location:** Remote
**Role:** Customer Success
**Salary:** $129k – $176k/yr
**Experience:** 8+ years
**Skills:** Cloud Security, AWS, GCP, Azure, oci, Docker, Kubernetes, CI/CD, Infrastructure As Code, Linux, Windows, cnapp, CRM, log analysis, wiz
**Posted:** 2026-08-13

> Senior Technical Account Manager driving adoption, operationalization, and business value for strategic Wiz customers. The role requires 8+ years in technical customer-facing cloud or cloud-security work, multi-cloud architecture expertise, and strong executive relationship and troubleshooting skills.

## Job Description

## Minimum Qualifications
- Bachelor's degree in Computer Science, Engineering, a similar field, or equivalent practical experience.
- **8 years** of experience in technical customer-facing roles supporting cloud or cloud-security products, such as Technical Account Manager, Professional Services Engineer, Solutions Engineer, Technical Support Specialist, Customer Success Engineer, or Architect.
- Experience with cloud services and architecture across at least two cloud service providers, such as AWS, Google Cloud, Azure, or OCI.
- Practical experience deploying and operationalizing containerization technologies, such as Docker or Kubernetes, and addressing related security considerations.
- Practical experience deploying and operationalizing DevOps technologies, such as CI/CD, version control systems, or infrastructure as code, and managing their security implications.
- Experience with Linux and Windows operating system security concepts and technical troubleshooting.

## Preferred Qualifications
- 12 years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product.
- Multiple advanced cloud service provider certifications, such as Certified Solutions Architect – Professional or Certified DevOps Engineer – Professional.
- Security certifications such as CISSP or CCSP, with extensive experience helping organizations address complex cloud-security challenges.
- Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases.
- Demonstrated ability to manage ambiguous responsibilities while improving and developing new processes.
- Experience managing a book of business with 5 or more complex enterprise or strategic customers.
- Track record of building executive-level relationships with enterprise or strategic clients, driving customer outcomes, and exceeding performance targets.
- Expert ability to enable customers on the Wiz platform and help solve problems ranging from routine to highly complex and strategic.
- Experience supporting customers through Slack, email, and support tickets.
- Ability to use CRM and log-analysis tools to monitor customer health, identify trends, and inform customer-success and retention initiatives.
- Experience creating customer-facing artifacts and presentation decks.
- Exceptional communication, interpersonal, problem-solving, and stakeholder-influence skills, including engagement with C-suite executives.

## Responsibilities
### Customer Technical Advisory
- Serve as a trusted technical advisor and Wiz product and cloud-security expert throughout customers' Wiz journeys.
- Guide customers through deployment, configuration, and operationalization of Wiz using best practices.
- Serve as the primary technical contact for a book of customers, resolving technical questions and issues through email, Slack, and support tickets.
- Lead customers toward full adoption and value while promoting excellence in cloud, code, and runtime security.
- Monitor emerging cloud-security threats and stay current on Wiz features and functionality.

### Adoption, Value, and Customer Satisfaction
- Help customers develop success plans with measurable goals aligned to security and compliance objectives.
- Accelerate customer success and value realization through expert use of the Wiz platform.
- Assist with project-managing adoption and operationalization goals across business units and stakeholders.
- Resolve people, process, and technology blockers with internal and external parties.
- Track customer business goals and value realization, and report progress to key stakeholders in executive-friendly communications.
- Lead value-based conversations with customer executives and contribute to QBRs and executive briefings.

### Customer Advocacy and Revenue Support
- Document and represent customer needs to internal stakeholders.
- Capture feature requests and adoption blockers and work with Product and Engineering teams on prioritization and alternative solutions.
- Manage a book of up to 10 strategic customers, depending on size and complexity.
- Identify expansion opportunities and support renewals with sales and renewals teams.
- Drive utilization and adoption targets.
- Identify, document, and act on engagement risks, including satisfaction, churn, renewal, and customer health risks.
- Cultivate relationships with customer contacts from C-level executives to practitioners.
- Help build and scale a world-class Technical Account Management organization.

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