# Principal Cloud Support Engineer

**Company:** [Wasabi](https://hotfix.jobs/companies/wasabi)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $101k – $152k/yr
**Experience:** 10+ years
**Skills:** Aws S3, Linux, TCP/IP, Http, DNS, Tls, APIs, SDKs, Kubernetes, Aws Solutions Architect
**Posted:** 2026-05-11

> Leads highest-level technical escalations for cloud storage support, delivers training, mentors engineers, and advises enterprise customers on best practices using deep expertise in AWS S3, networking, and distributed systems. Requires 10+ years experience and AWS certification.

## Job Description

## Responsibilities
- Act as the highest escalation point for the Technical/Cloud Support team for complex customer issues.
- Lead root cause investigations and collaborate with Engineering to resolve protocol, performance, or interoperability challenges.
- Own and deliver the technical training program for Support, including onboarding, advanced troubleshooting techniques, and documentation.
- Provide technical advisory and white-glove support to Wasabi’s strategic enterprise customers and partners.
- Oversee escalation workflows and ensure consistent handling of high-severity customer incidents.
- Engage with Wasabi Sales, Product, and Development engineers worldwide to improve Wasabi’s services and customer experience.
- Mentor and coach Technical/Cloud Support Engineers and Senior Technical/Cloud Support Engineers to elevate team capabilities.
- Drive improvements in supportability, diagnostic tooling, automation opportunities, and internal processes.
- Create and maintain advanced troubleshooting guides, KB articles, and internal knowledge documentation.

## Requirements
- Expert-level hands-on experience with **AWS S3** Cloud Storage or compatible object storage.
- **AWS Solutions Architect Associate Certified**; Professional certification preferred.
- **Bachelor of Science** degree in Network/System/Computer Science; Master's degree preferred.
- **10+ years** of relevant work experience.
- **10+ years** of experience in technical support, network operations, or cloud infrastructure roles.
- Extensive experience supporting mission-critical systems that operate **24x7x365**.
- Deep understanding of backup software, applications using **APIs & SDKs**, and object storage integrations.
- Strong knowledge of **Linux** and networking protocols such as **HTTP**, **TCP/IP**, **DNS**, **TLS**.
- Demonstrated experience leading escalations, mentoring others, and interfacing with enterprise-level customers.

## Compensation
**Base Salary**: $101,440 – $152,160 (full range for this position, determined by experience, skills, location, and internal equity). Additional compensation may include bonus, equity, and comprehensive benefits.

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