# Revenue Operations Manager

**Company:** [OpenLoop](https://hotfix.jobs/companies/openloop)
**Location:** Remote
**Role:** Revenue Operations
**Experience:** 5+ years
**Skills:** Jira, Atlassian, HubSpot, Salesforce, CRM, Project Management, Workflow Automation, Dashboarding, Capacity Planning, Data Analytics, Quality Assurance, Change Management
**Posted:** 2026-09-11

> Own the operational foundation for client implementations, standardizing workflows, systems, QA, capacity planning, change requests, and reporting. The role requires 5+ years in implementation, professional services, project/program management, or Revenue Operations, plus hands-on Jira and CRM experience.

## Job Description

## Responsibilities
- Own the end-to-end sell-to-live implementation workflow, including stage definitions, entry and exit criteria, Sales-to-Implementation handoffs, and program-specific playbooks.
- Configure implementation systems, including Jira project templates, issue types, workflows, CRM-to-Jira automation, and implementation data standards.
- Partner with Revenue Systems to translate process requirements into system builds.
- Establish project management discipline across implementations, including milestone tracking, dependency management, escalation paths, and capacity forecasting against closed-won pipeline.
- Build and operate go-live quality gates, pre-launch checklists, defect logs, and root-cause analysis processes.
- Own intake, triage, prioritization, service-level agreements, and resourcing for post-go-live configuration change requests.
- Build and maintain reporting on time-to-live, on-time go-live rate, stage aging, capacity utilization, QA defects, and change request throughput.
- Partner cross-functionally with Sales, Customer Success, Clinical Operations, Product, and Engineering.

## Requirements
- 5+ years of experience in implementation operations, professional services operations, program or project management, or Revenue Operations.
- Experience establishing repeatable delivery processes and driving adoption across delivery teams.
- Hands-on Jira or Atlassian experience, including project and workflow configuration.
- CRM experience with HubSpot and Salesforce, including working through a CRM migration.
- Fluency with project management tools and ability to learn unfamiliar systems quickly.
- Strong analytical skills, including dashboard development, metric definition, and operational analysis of stage-aging data.
- Strong documentation and stakeholder-management skills with delivery teams and senior leaders.
- Comfort working in ambiguity and building systems from scratch.

## Nice to Have
- Experience in B2B SaaS, healthcare, digital health, telehealth, or another regulated environment.

## Success Metrics
- Average days from contract signature to client go-live.
- Percentage of implementations live by their committed date.
- Configuration issues identified after go-live versus during QA.
- Median time from change-request intake to resolution.
- Forecasted implementation capacity compared with actual demand and delivery throughput.
- Completeness and currency of implementation stage and milestone data.

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**Canonical:** https://hotfix.jobs/jobs/923931b9-fe97-4898-b960-128680ee4d47