# Cloud Support Engineer

**Company:** [Crusoe](https://hotfix.jobs/companies/crusoe)
**Location:** Dallas, TX, Denver, CO, Seattle, WA, San Francisco, CA, Sunnyvale, CA, New York, NY
**Role:** Support Engineering
**Salary:** $125k – $145k/yr
**Experience:** 4+ years
**Skills:** Linux, Git, Kubernetes, slurm, Terraform, Grafana, AWS, Azure, GCP, InfiniBand, rdma, roce, sdn
**Posted:** 2026-07-17

> Provide technical customer support for Crusoe Cloud's sustainable GPU infrastructure, troubleshooting VMs/hardware/scaling issues, participating in on-call, collaborating on RCAs, and creating knowledge base content. Requires 4+ years equivalent experience, strong Linux CLI, cloud/HPC knowledge, and customer support background.

## Job Description

## What You’ll Be Working On

**Customer Support**
- Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).

**On-Call Rotation**
- Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.

**Troubleshooting**
- Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.

**Alert Triage and Maintenance**
- Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.

**Collaboration**
- Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.

**Global Teamwork**
- Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.

**Knowledge Sharing**
- Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

## What You’ll Bring to the Team

**Education/Experience**
- Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.

**Linux Proficiency**
- Strong command-line interface (CLI) skills in Linux environments.

**Version Control**
- Proficiency with Git for code management and collaboration.

**Customer Support Experience**
- 2-5 years of experience in a customer support role, ideally within cloud, storage, or networking environments.

**Cloud Technologies**
- Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).

**Public Cloud Knowledge**
- Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).

**Communication Skills**
- Excellent communication and customer service skills, including the ability to prioritize competing escalations.

**HPC Knowledge**
- Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

**Bonus Points**
- Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
- Cloud Expertise: Deep understanding of specific cloud platforms and services.
- Automation Skills: Experience with automation tools and scripting languages.
- Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
- Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
- Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

## Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location

**Compensation Range**
Compensation will be paid in the range of up to $125,000 - $145,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.

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