# Enterprise Customer Success Manager

**Company:** [DAT Freight & Analytics](https://hotfix.jobs/companies/dat-freight-analytics)
**Location:** Remote
**Role:** Customer Success
**Salary:** $82k – $111k/yr
**Experience:** 5+ years
**Skills:** Customer Success, Account Management, consultative sales, CRM, SaaS, logistics, supply chain, Data Analysis, Enterprise Sales, workflow analysis
**Posted:** 2026-07-28

> Manage retention, expansion, and growth for a portfolio of high-value enterprise shipper accounts at DAT. Conduct workflow analyses, deliver training, build executive relationships, and partner with sales and product teams to drive customer value and revenue in the freight/logistics SaaS space. Requires 5-7 years in customer success or account management.

## Job Description

## What You’ll Do

- Own retention, expansion, and growth metrics for a portfolio of high-value enterprise accounts, driving measurable outcomes in customer satisfaction and revenue growth.
- Serve as the primary post-sales consultant, conducting comprehensive workflow analyses to optimize how customers leverage DAT products and services within their operations.
- Partner closely with Enterprise Sales teams as a key member of the deal team, providing technical expertise and customer insights throughout the sales process.
- Design and deliver value-focused training programs and onboarding experiences tailored to enterprise customer needs and use cases.
- Proactively identify expansion opportunities by analyzing customer usage patterns, business challenges, and growth trajectories.
- Build and maintain executive-level relationships with key stakeholders at assigned accounts, serving as their strategic advisor on DAT solutions.
- Collaborate cross-functionally with Product, Engineering, and Support teams to advocate for customer needs and drive product improvements.
- Contribute to the development of customer success best practices, playbooks, and success metrics that can be scaled across the organization.

## The Skills and Experience You’ll Bring

- Bachelor's degree required, with preference for business, logistics, or technology focus.
- 5-7 years of experience in customer success, account management, or consultative sales roles within SaaS organizations.
- Proven track record of managing enterprise-level client relationships and driving measurable business outcomes.
- Experience working with complex, multi-stakeholder customer environments and navigating enterprise decision-making processes.
- Logistics or supply chain industry experience strongly preferred.
- Exceptional verbal and written communication skills with ability to present to C-level executives.
- Strong analytical mindset with experience using data to drive customer insights and business recommendations.
- Self-motivated individual contributor who thrives in ambiguous, fast-paced environments.
- Demonstrated ability to work collaboratively within cross-functional deal teams.
- Proficiency with CRM systems, customer success platforms, and data analysis tools.
- Willingness to travel up to 25% for customer meetings and industry events.

## Why DAT?

- Medical, Dental, Vision, Life, and AD&D insurance
- Parental Leave
- Up to 20 days of paid time off starting in year one
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately vested)
- Employee Stock Purchase Plan
- Short- and Long-term disability sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Competitive salary and benefits package
- Work on impactful projects in a cutting-edge environment
- Collaborative and supportive team culture
- Opportunity to make a real difference in the trucking industry
- Employee Resource Groups

For Colorado-based candidates, in compliance with the Colorado Equal Pay for Equal Work Act, the salary range for this role is $82,000 - $111,000 annual on target earnings.

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