# Care Coordinator

**Company:** [Matter Healthcare](https://hotfix.jobs/companies/matter-healthcare)
**Location:** Memphis, TN
**Role:** Customer Success
**Experience:** 2+ years
**Skills:** Care Coordination, Referral Management, Prior Authorization, Medical Terminology, Electronic Health Records, HIPAA, Insurance Verification, Patient Outreach, Telephonic Outreach, Healthcare Dashboards, Adt Feeds, Durable Medical Equipment, Medicare, Medicaid
**Posted:** 2026-08-24

> Coordinates referrals, authorizations, follow-up services, patient outreach, and care-team communication for older adults. The role requires 2–3 years of healthcare experience, EHR and medical terminology knowledge, strong organization, and HIPAA-compliant documentation skills.

## Job Description

## Responsibilities
- Provide administrative coordination and support for an assigned care team.
- Coordinate daily care team huddles, including agendas, documentation, assignments, and follow-up tracking.
- Communicate patient status changes, cancellations, no-shows, transportation barriers, access issues, and newly identified needs.
- Monitor dashboards, worklists, and event feeds for hospital and emergency department activity, care gaps, orders, referrals, and visit completion.
- Maintain prioritized work lists and support care-gap closure, lab orders, specimen collection, in-home test kits, durable medical equipment, and follow-up services.
- Manage referrals from initial request through confirmed completion, including specialist and facility verification, appointments, records, authorizations, transportation, and payer follow-up.
- Conduct telephone outreach for appointments, preventive care, care gaps, emergency-department follow-up, and missed visits.
- Help patients understand discharge instructions and arrange necessary follow-up care.
- Document care coordination activities, contacts, referrals, interventions, and escalations accurately in the EHR.
- Track process metrics and maintain HIPAA-compliant patient confidentiality and data security.

## Requirements
- 2–3 years of experience in a medical office, healthcare practice, care coordination, or similar healthcare setting.
- Experience scheduling appointments or coordinating healthcare referrals.
- Working knowledge of medical terminology and EHR documentation.
- Familiarity with insurance authorization, in-network verification, and prior authorization processes.
- Understanding of HIPAA-compliant record handling and patient confidentiality.
- Strong organization, attention to detail, proactive communication, and escalation skills.
- Ability to engage patients and caregivers from diverse backgrounds and health-literacy levels.
- Comfort conducting telephone outreach using cloud-based softphone technology.
- Ability to create clear, accurate documentation.
- Ability to work effectively in a fast-paced, team-oriented healthcare environment.

## Nice-to-haves
- CMA, CNA, EMT, or equivalent clinical certification.
- Spanish proficiency.
- Familiarity with Medicare, Medicaid, community resources, transportation services, or disease-management programs.
- Experience coordinating lab orders, in-home test kits, or durable medical equipment.
- Experience monitoring healthcare dashboards, worklists, ADT feeds, or emergency-department notifications.
- Experience conducting post-discharge or post-emergency-department follow-up calls.

## Compensation & Benefits
- Competitive compensation.
- Medical, dental, and vision coverage.
- Employer-funded HSA options.
- Employer-paid life and disability insurance.
- Voluntary illness, accident, and hospitalization coverage.
- Access to in-person and virtual care services.
- 401(k) with company match.

## Work Location
- Full-time, in-office position based in Memphis, TN.
- Candidates must be located in the Memphis area and able to work onsite.
- No travel or relocation assistance is available.

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