# Forward Deployed Engineer

**Company:** [Decoda Health](https://hotfix.jobs/companies/decoda-health)
**Location:** Toronto, Canada
**Role:** Solutions Architecture
**Salary:** CA$100k – CA$140k/yr
**Experience:** 3+ years
**Skills:** Python, FastAPI, TypeScript, Next.js, SQL, Postgres, Llm Agents, Prompt Engineering, Retrieval, Tool Calling, Evaluations, Guardrails, Session Replays, Multi-Tenant Saas
**Posted:** 2026-07-30

> This forward-deployed engineer resolves live customer issues across the full stack while building AI-powered support tools and automations for healthcare clinics. The role requires 3+ years of production software experience, strong customer communication, and hands-on LLM feature development.

## Job Description

## Responsibilities
- Prioritize and manage competing support requests and projects to keep clinics running smoothly, escalating critical issues appropriately.
- Answer support tickets, join calls with clinics, and resolve issues across the full stack, including FastAPI/Python backend and Next.js/TypeScript frontend.
- Reproduce, identify root causes, and resolve bugs while closing the loop directly with customers.
- Debug production issues using logs, tenant data, and session replays while maintaining privacy and data boundaries.
- Build AI-powered features that help clinic staff configure settings in plain English, generate reports, and get in-product assistance.
- Design and implement agent workflows, prompt engineering, retrieval, evaluations, and guardrails to ensure reliable and safe automations.
- Build internal tools to streamline ticket triage, suggest root causes, draft grounded replies, and prepare fixes for approval.
- Identify patterns in incoming issues and create automations or product features that reduce manual support.
- Talk directly to customers, learn how clinics operate, and translate feedback into automations and product improvements.

## Requirements
- Excellent communication skills with both technical teammates and non-technical customers.
- Ability to multitask, context-switch, and maintain focus in a fast-paced environment.
- Strong prioritization skills and judgment about urgent versus important issues.
- 3+ years shipping production software, ideally in SaaS or startups.
- Hands-on experience responding to customer issues, debugging under pressure, and supporting a live, business-critical platform.
- Experience building LLM-powered features, including agents, prompt design, retrieval, tool or function calling, and evaluations.
- Ability to build end to end across Python, TypeScript, and SQL/Postgres.
- Strong ownership, follow-through, and bias toward closing loops.

## Nice to Have
- Experience in healthcare, EHR, or another regulated industry.
- Background in support, solutions, or forward-deployed engineering.
- Multi-tenant SaaS experience.
- Early-stage startup experience.

## Compensation and Benefits
- Work directly with healthcare teams at the intersection of support and applied AI.
- High ownership and direct influence over the product and user experience.
- Fixes and automations that support hundreds of clinics and shape the product over time.

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