# Customer Marketing Manager, SMB

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Product Marketing
**Salary:** $252k – $252k/yr
**Experience:** 7+ years
**Skills:** Customer Marketing, Lifecycle Marketing, Content Marketing, Product Marketing, Customer Advocacy, Smb Marketing, B2B Marketing, Campaign Execution, Cross-Functional Project Management, Storytelling
**Posted:** 2026-05-22

> Build and run the customer proof engine for ChatGPT Business across SMB audiences by sourcing stories, managing an advocate community, and coordinating assets with GTM and product teams. Requires 7+ years in customer/SMB marketing and strong writing and project management skills.

## Job Description

## Responsibilities
- Identify high-potential SMB customers and use cases demonstrating practical AI adoption, speed to value, improved work quality, secure rollout, and measurable business value.
- Develop mini-stories, quotes, proof points, stats, builder spotlights, short-form stories, and reusable assets for web, webinars, lifecycle, paid/social, demand generation, the SMB advocate community program, and sales.
- Create repeatable paths for sourcing, approving, tagging, and refreshing customer proof by audience, use case, customer need, and trust theme.
- Stand up and run an SMB advocate community storytelling program that surfaces customer workflows, builder projects, and team use cases from launches, webinars, Academy/customer experience moments, and customer-facing channels.
- Coordinate with Product Marketing, Content, Creative, Comms, Legal, Events, and SMB GTM to ship high-quality customer-facing work.
- Track performance of SMB customer proof by audience, channel, asset format, field usage, campaign contribution, and adoption impact.

## Requirements
- 7+ years of experience in customer marketing, lifecycle marketing, content marketing, product marketing, customer advocacy programs, or SMB/B2B marketing.
- Experience marketing to SMB audiences; can translate customer outcomes into practical, credible proof tied to workflow, audience, and buyer needs.
- Strong writer and editor who can package customer proof clearly and quickly.
- Strong campaign execution and cross-functional project management skills.
- Comfortable using data, qualitative insight, and audience strategy to prioritize customer proof.
- Ability to manage high volume without losing quality or follow-through.

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