# Senior UX Researcher

**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** Bengaluru, India
**Role:** UX Research
**Experience:** 5+ years
**Skills:** Ux Research, User Research, Contextual Inquiry, Usability Testing, Surveys, Quantitative Analysis, Prompt Engineering, Qualitative Coding, AI Tools, macOS, Windows, iOS, Android, Access Management, Cybersecurity
**Posted:** 2026-09-02

> Leads end-to-end UX research for Okta’s Access Management products across desktop and mobile platforms, translating complex enterprise and security problems into product strategy and decisions. The role requires 4+ years of enterprise UX research experience, or an advanced relevant degree with 2+ years.

## Job Description

## Responsibilities
- Own the UX research strategy for Access Management in India.
- Scope, prioritize, and execute generative and evaluative research across Windows, macOS, Linux, iOS, and Android.
- Build and manage a dedicated panel of user personas and maintain a direct pipeline to critical users.
- Use AI tools to streamline transcript synthesis, feedback classification, qualitative coding, and other recurring research operations.
- Enable Product, Design, and Engineering partners to conduct high-quality evaluative studies through training, templates, and workflows.
- Mentor cross-functional partners and strengthen the organization’s research practice.
- Apply mixed methods, including contextual inquiry, usability testing, surveys, and quantitative analysis.
- Collaborate with globally distributed EPD teams and synthesize complex findings into compelling, actionable recommendations for executive stakeholders.

## Requirements
- 4+ years of product development experience conducting UX research in enterprise or B2B environments, or a master’s degree/PhD in HCI, Psychology, Anthropology, Sociology, or a related field plus 2+ years of experience.
- Demonstrated UX research experience in complex technical, enterprise, security, or developer-facing domains.
- Ability to independently translate business goals and technical ambiguity into structured research plans while managing competing priorities.
- Experience incorporating AI tools into research workflows, such as transcript synthesis, qualitative coding, and prompt engineering.
- Experience working effectively with globally distributed teams and communicating clearly in written and asynchronous formats across US/APAC time zones.
- Ability to connect user insights to business metrics, product adoption, and technical feasibility.
- Digital portfolio or case study deck demonstrating end-to-end research ownership, complex technical problem spaces, generative and evaluative methods, and measurable impact.
- Experience researching desktop and mobile applications across macOS, Windows, iOS, or Android.

## Nice-to-haves
- Background in identity, access management, cybersecurity, or enterprise IT administration.
- Master’s degree or PhD in HCI, Psychology, Anthropology, Sociology, or a related field when applying through the experience-based qualification path.

## Work Arrangement
- Hybrid role based in Bengaluru, Karnataka, India.

**Apply:** https://hotfix.jobs/jobs/90bd830b-350c-4003-b824-652b31c582a4
**Canonical:** https://hotfix.jobs/jobs/90bd830b-350c-4003-b824-652b31c582a4