# Customer On-Site

**Company:** [Traba](https://hotfix.jobs/companies/traba)
**Location:** Mechanicsburg, PA
**Role:** Customer Success
**Salary:** $50k – $56k/yr
**Experience:** 1+ years
**Skills:** Worker Onboarding, Scheduling, Staffing Operations, Incident Management, Performance Management, Ppe Management, Client Relationship Management, Written Communication, Verbal Communication, Warehouse Operations
**Posted:** 2026-08-25

> Provides on-site operational oversight for Traba workers and client leadership, coordinating onboarding, scheduling, staffing coverage, worker support, issue resolution, and account communication in a warehouse or manufacturing setting.

## Job Description

## Responsibilities
- Build relationships with site supervisors and workers, providing timely updates, feedback, and support.
- Serve as the primary relationship owner for facility supervisors and key contacts.
- Facilitate worker onboarding, introductions, first-day check-ins, interviews, and start schedules.
- Oversee worker vetting, drug testing, and onboarding end to end.
- Assist workers with clock-ins, pay questions, and performance feedback.
- Monitor on-site worker performance and escalate issues to internal teams.
- Communicate attendance issues, staffing changes, and operational updates between the client site, Traba Operations, and Worker Support teams.
- Identify and resolve worker performance concerns and site challenges.
- Handle incident management and escalations.
- Support daily site operations and staffing coverage.
- Manage shifts and schedules and distribute and manage PPE.
- Identify and drive account expansion opportunities.

## Requirements
- High school diploma or equivalent required; an associate's or bachelor's degree is preferred.
- 1–2+ years of experience in operations or customer-facing environments, including staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
- Strong interpersonal, verbal, and written communication skills.
- Professional demeanor in interactions with workers and client stakeholders.
- Customer-facing professionalism and presentation.
- Ability to coach workers and enforce standards.
- Organized, detail-oriented, and proactive problem-solving approach.
- Comfortable working in fast-paced warehouse environments.
- Bilingual communication ability.

## Compensation & Benefits
- Competitive hourly base pay.
- Performance-based incentives tied to attendance, shift completion, and overall account health.

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