# Director of Global Support Operations

**Company:** [Snowflake](https://hotfix.jobs/companies/snowflake)
**Location:** Bellevue, WA, New York, NY, Menlo Park, CA
**Role:** Revenue Operations
**Salary:** $226k – $297k/yr
**Experience:** 10+ years
**Skills:** delivery operations, resource management, Capacity Planning, Process Optimization, pricing support, deal desk, Salesforce, certinia, financialforce, Workday, SQL, ai analytics
**Posted:** 2026-07-30

> Director responsible for end-to-end delivery operations in Snowflake's AI Native Engineering organization, owning resource management, capacity planning, process optimization, pricing and deal support, and key metrics like utilization and margin. Requires 10+ years in operations (5+ in leadership) with expertise in professional services or revenue ops in SaaS.

## Job Description

## Responsibilities
- Own resource management and staffing across the FDE delivery business, ensuring the right people are matched to the right engagements at the right time.
- Drive delivery process optimization by continuously optimizing processes, removing friction, and standardizing workflows for consistent execution at scale.
- Lead project kickoff and onboarding to set engagements up for success from day one.
- Manage ongoing capacity (RTB), balancing demand against available supply and surfacing risks and opportunities to leadership.
- Execute pricing support and guardrails, ensuring deals are structured within approved parameters set by the GTM strategy function.
- Enable bookings and deal support (deal desk, deal structuring), partnering with Sales to accelerate and de-risk cycles.
- Own business-critical metrics including billable utilization, time to staff, time to start, and margin; translate signals into clear actions for senior leadership.
- Lead, develop, and scale a global Execution operations team, setting clear expectations and elevating execution quality.

## Requirements
- 10+ years of experience in delivery operations, Execution operations, professional services operations, or revenue operations, ideally in enterprise software or services.
- 5+ years in a leadership role, with experience leading global or distributed teams.
- Demonstrated ability to run day-to-day delivery operations (staffing, capacity, utilization) while driving strategic initiatives (process optimization, AI adoption).
- Strong understanding of Execution mechanics — pricing, bookings, deal desk, and deal structuring — in a services or SaaS context.
- Systems proficiency with PSA/ERP and CRM platforms (e.g., Salesforce, Certinia/FinancialForce, Workday); SQL and AI-enabled analytics a plus.
- Excellent communication and influencing skills, with sound judgment on when to use diplomacy versus firmness.
- Bachelor's degree in Business, Operations, or a related field; equivalent experience considered. MBA a plus.

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