# Partner Success Associate

**Company:** [TheGuarantors](https://hotfix.jobs/companies/theguarantors)
**Location:** Omaha, NE, Boise, ID, Cheyenne, WY, Billings, MT, Sioux Falls, SD, Fargo, ND, Minneapolis, MN, Florida, Los Angeles, CA
**Role:** Customer Success
**Salary:** $70k – $80k/yr
**Experience:** 2+ years
**Skills:** Account Management, client training, presentations, CRM, HubSpot, multifamily industry, property management, leasing
**Posted:** 2026-06-24

> Support multifamily clients as a Partner Success Associate by providing training, account management, in-person/virtual presentations, and driving product adoption to meet revenue quotas. Requires 2+ years in training or account management, strong presentation and communication skills, with multifamily or leasing experience preferred.

## Job Description

## Responsibilities
- Service and support existing and new contracted clients
- Perform in-person and virtual presentations with leasing agents and property managers
- Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
- Train clients on our products and ensure full understanding, helping to answer any questions via the phone, email, or in-person
- Meet or exceed assigned quota & KPIs on a monthly basis
- Collect customer feedback on product, process and pricing changes
- Maintain customer records in CRM
- Hold site visits with partner buildings in your vicinity
- Help with local in person events
- Occasional travel to our headquarters in NYC

## Requirements
- Self-starter: able and excited to take initiative on what’s needed for your client
- Comfortable presenting in front of large and small groups - you can connect with a client and tell TheGuarantors story
- 2+ years in a training or account management role
- Strong written and verbal communication skills
- Ability to work under pressure, organize, and prioritize responsibilities and client requests

## Nice-to-Haves
- Experience with Hubspot
- 2+ years in the multifamily industry
- Prior experience in leasing, property management, or brokerage

## Compensation & Benefits
- Base salary range: $70,000 - $80,000 annually (with OTE at $120,000 - $140,000 first year)
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Generous PTO and paid holidays
- Flexible working hours
- 401(k)
- Paid parental leave
- Company sponsored short and long term disability
- Flexible spending accounts (healthcare, dependent care, commuter)

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