# Operations Associate

**Company:** [Lyft](https://hotfix.jobs/companies/lyft)
**Location:** Phoenix, AZ, Austin, TX
**Role:** Other
**Salary:** $35k – $42k/yr
**Experience:** 1+ years
**Skills:** customer service, Problem Solving, verbal communication, written communication, teamwork, driver's license
**Posted:** 2026-07-29

> Operations Associate supporting Lyft's Flexdrive vehicle rental program in Phoenix. Responsibilities include end-to-end customer rental support, vehicle preparation (cleaning, fueling, inspections), lot management, and issue escalation while delivering exceptional in-person service to drivers.

## Job Description

## Responsibilities
- Assists customers with the car rental process, including Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
- Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

## Requirements
- 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the Phoenix area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- Patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
- Team Player Mentality
- A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

## Nice-to-Haves
- Proficiency in other languages
- Bonus points if you love ride-sharing so much that you're a Lyft driver too!

## Compensation and Benefits
- Expected base pay range for this position in the Phoenix area is $16.62 - $20.27 per hour
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership

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