# Senior Data Analyst

**Company:** [SpotOn](https://hotfix.jobs/companies/spoton)
**Location:** San Francisco, CA
**Role:** Data Analytics
**Salary:** $150k – $170k/yr
**Experience:** 5+ years
**Skills:** SQL, Snowflake, Power BI, Python, dbt, NetSuite, SaaS Metrics
**Posted:** 2026-07-20

> Own retention and SaaS analytics for a restaurant tech platform. Identify churn drivers, build executive dashboards and metrics in SQL/Power BI, partner cross-functionally to drive action, and measure impact of initiatives. 5+ years analytics experience required, Snowflake and retention analysis preferred.

## Job Description

## Responsibilities
- Own the analytics that power merchant retention and SaaS business.
- Identify the drivers behind merchant retention, churn, and software adoption.
- Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.
- Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action.
- Create scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making.
- Measure the impact of retention initiatives so we invest in what works.
- Use SQL to untangle complex problems, present recommendations to executives, automate recurring analyses, or build tools that eliminate repetitive work.

## Requirements
- 5+ years of experience in Analytics, Business Intelligence, or a related analytical role, ideally with experience in the Software industry.
- Advanced SQL skills with experience working in cloud data warehouses (Snowflake preferred).
- Experience with customer retention analyses.
- Experience building dashboards and reporting in Power BI or similar BI tools.
- Strong analytical and problem-solving skills with the ability to investigate complex business questions.
- Experience translating data into clear business recommendations.
- Comfortable working independently in a fast-paced, ambiguous environment.
- Excellent communication skills and a collaborative mindset.

## Nice-to-Haves
- Experience with Python, dbt, AI coding assistants, or workflow automation tools.
- Experience with Netsuite (or comparable ERP), SaaS metrics, subscription businesses.
- Enjoy tinkering with AI coding tools like Claude Code/Codex as a way to move faster on real analysis.
- Track record of working well across Finance, Sales and Customer Success.

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