# Senior Customer Success Manager

**Company:** [Dialpad](https://hotfix.jobs/companies/dialpad)
**Location:** Sydney, Australia
**Role:** Customer Success
**Experience:** 8+ years
**Skills:** SaaS, Customer Success, Telecommunications, Contact Centers, Ucaas, Ccaas, Enterprise Accounts, Presentation Skills, Meeting Facilitation, Written Communication, Analytical Problem-Solving, Stakeholder Management
**Posted:** 2026-08-13

> Manages post-sales relationships for enterprise customers, driving adoption, measurable value, retention, and renewal. The role requires 8+ years of SaaS customer success experience, telecommunications or contact center knowledge, executive communication skills, and experience with large enterprise accounts.

## Job Description

## Responsibilities
- Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
- Establish and oversee customer adoption, training, and development of best practices to continually drive incremental value and return on investment.
- Conduct business reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.
- Maintain a deep understanding of Dialpad’s solutions and discuss the most meaningful features and functionality for customers’ specific business needs.
- Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolve them.

## Requirements
- 8+ years of customer success experience at a SaaS company.
- Experience and general knowledge of the telecommunications and contact center space, including UCaaS and CCaaS.
- Experience and comfort interacting with and influencing C-level executives.
- Referenceable experience working with large enterprise customers.
- Strong presentation, meeting facilitation, and written communication skills.
- Excellent time management and organizational skills, with the ability to track numerous details and prioritize appropriately.
- Ability to work cross-departmentally.
- Ability to lead, manage, or influence internal and customer resources to achieve positive outcomes.
- Strong analytical and problem-solving skills, with the ability to develop quick, accurate situational awareness.
- Willingness to travel to customer locations.

## Benefits
- Competitive salary and comprehensive benefits.
- Opportunities for professional growth.
- Access to cutting-edge AI tools and a robust training program.
- Inclusive offices designed to cultivate collaboration and connection.

## Similar jobs

- [Senior Customer Success Manager, Rokt Ads](https://hotfix.jobs/jobs/41c29599-ae4c-45e1-afe4-b1261ad79ad7) - Rokt - Sydney, Australia - A$220k – A$260k/yr
- [Technical Account Manager, Observe](https://hotfix.jobs/jobs/8867918c-67fc-409c-8689-d26fe72b0abf) - Snowflake - Remote - $148k – $194k/yr
- [Senior Technical Account Manager, ANZ](https://hotfix.jobs/jobs/643dbe2a-b66e-4324-8e9c-e5ce19d68654) - Wiz - Remote
- [Senior Customer Success Manager](https://hotfix.jobs/jobs/7941c28c-60ba-42a9-9a7d-29ebd54f1d5b) - MongoDB - Melbourne, Australia
- [Sr. Manager, Commercial Customer Success](https://hotfix.jobs/jobs/e7ab87fe-a452-472a-a0a5-24610267ff04) - Vanta - Remote - $198k – $233k/yr

**Apply:** https://hotfix.jobs/jobs/8f719525-f977-4957-9a6b-7788668955ae
**Canonical:** https://hotfix.jobs/jobs/8f719525-f977-4957-9a6b-7788668955ae