# Program Lead, Onboarding & Certification

**Company:** [Lyft](https://hotfix.jobs/companies/lyft)
**Location:** Nashville, TN
**Role:** Technical Program Management
**Salary:** $59k – $74k/yr
**Experience:** 1+ years
**Skills:** Project Management, Program Management, Onboarding, Certification Tracking, Provisioning, Learning Management Systems, Process Documentation, Dashboarding, Data Analysis, Metrics, Google Docs, Google Sheets, Google Slides
**Posted:** 2026-09-02

> Supports onboarding, certification, provisioning, escalations, and process improvement for autonomous-vehicle partnership sites. The role requires 1–2 years of project management experience, strong organization and communication, and proficiency with dashboards, metrics, and Google Suite.

## Job Description

## Responsibilities
- Track and support validation of AV partner Learning Management System (LMS) qualifications, ensuring required certifications are completed and resolving outstanding gaps with stakeholders.
- Support onboarding and provisioning for new team members, including background checks, drug testing, and partner account provisioning; escalate issues as needed.
- Support partner account and equipment access so team members can begin work without delay.
- Manage day-to-day partner-related escalations, resolving issues within established practices and coordinating actionable next steps with cross-functional teams.
- Facilitate inclusive, well-organized meetings; document decisions and action plans, follow up on commitments, and build relationships with cross-functional partners.
- Help create and maintain program-wide policies and processes for training, certification, and development.
- Maintain communication pathways between AV team members and the broader Flexdrive and Lyft organization.
- Execute daily tasks with guidance, identify process improvements, and deliver accurate results with urgency.
- Provide clear, concise, data-driven project updates and status reports.

## Requirements
- 1–2 years of project management experience.
- Experience supporting projects or initiatives from ideation through completion.
- Experience helping define, document, and provide guidance on processes.
- Experience supporting onboarding, certification tracking, or provisioning processes, with strong attention to compliance and detail.
- Excellent verbal and written communication, organizational, presentation, and multitasking skills.
- Ability to build relationships with internal and external partners and support difficult stakeholder decisions.
- Proficiency with dashboards, data analysis, metrics, and Google Suite, including Docs, Sheets, and Slides.

## Nice-to-Haves
- Interest or experience in partner-facing program management, ideally in autonomous vehicles, technology, or complex external partnership environments.
- Experience delivering strong partner and team member experiences.

## Compensation and Benefits
- Base pay: $59,040–$73,800 annually for the Nashville area, excluding potential equity, bonus, and benefits.
- Medical, dental, and vision insurance.
- Mental health, family-building, child-care, and pet benefits.
- 401(k) with company match.
- Paid holidays and paid time off.
- 18 weeks of paid parental leave.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.

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