# Payment Platform Manager

**Company:** [Cardless](https://hotfix.jobs/companies/cardless)
**Location:** San Francisco, CA
**Role:** DevOps / SRE
**Experience:** 4+ years
**Skills:** SQL, Visa, Mastercard, Amex, Bin Management, Payment Processor, Corecard, Settlement Operations, Reconciliation, Transaction Lifecycle
**Posted:** 2026-03-13

> Owns issuer processor platform operations including configurations, partner relationships with networks and sponsors, issue diagnosis, and change management for credit card programs. Requires 4+ years in payments/platform ops with SQL skills and analytical rigor.

## Job Description

## Responsibilities
- Own the processor relationship end-to-end - day-to-day platform management, change requests, escalations, roadmap awareness, and quarterly business reviews
- Manage program setup and ongoing configuration across card programs: BINs, billing tables, APRs, fees, statement generation, transaction parameters
- Coordinate with our BIN sponsor and card networks on configuration requirements where their systems intersect with the processor
- Partner with Product and Engineering to scope and implement processor-side requirements for new features and program launches
- QA configuration changes before they reach cardholders - catching errors before they become customer or compliance issues
- Maintain internal documentation on program configurations and processor setup across all active card programs
- Monitor processor performance and flag issues to relevant internal teams with enough context to act
- Be the internal go-to for processor questions across Product, Engineering, Compliance, and leadership

## Requirements
- 4+ years in payment operations, platform operations, technical program management, bank operations, or a closely related function at an issuer, processor, bank, or fintech
- Experience owning or deeply operating a complex, production-critical technical platform (processor, core banking system, payment gateway, reconciliation system, or similar)
- Analytical rigor and comfort working with data to diagnose issues, validate changes, and support investigations. **SQL strongly preferred**
- Clear written and verbal communication - you can explain a complex platform behavior to an engineer, a compliance officer, or a partner bank

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