# Partner Engagement Specialist, 1st Armored Division

**Company:** [Onebrief](https://hotfix.jobs/companies/onebrief)
**Location:** Fort Bliss, TX
**Role:** Customer Success
**Salary:** $125k – $150k/yr
**Skills:** Customer Onboarding, Customer Support, Product Adoption, Military Planning, Account Management, Technical Troubleshooting, Product Training, Product Feedback, Stakeholder Management, Cross-Functional Collaboration
**Posted:** 2026-08-11

> Drives adoption and sustained value of Onebrief within military headquarters at Fort Bliss. The role combines onboarding, training, operational support, customer relationship management, product feedback, and account growth, requiring military headquarters familiarity, strong communication, technical aptitude, and a current Secret clearance.

## Job Description

## Responsibilities

### Customer Onboarding & Adoption
- Execute onboarding engagements under the guidance of senior team members.
- Support internal and customer-facing kickoffs to understand use cases, pain points, and technical requirements.
- Build relationships with users and mid-level stakeholders, helping make Onebrief indispensable for commanders and staff.
- Adapt standard playbooks to real-world conditions.
- Expand product usage across staff workflows through training and engagement strategies.

### Sustained Customer Support
- Serve as a reliable point of contact during exercises and day-to-day operations.
- Provide face-to-face and remote support.
- Troubleshoot issues and ensure smooth operations.
- Respond to incidents by coordinating with customers and the product engineering team.
- Master every aspect of the application to implement it effectively across the customer environment.

### Product Feedback & Continuous Improvement
- Gather and communicate product feedback from users to the product team.
- Clearly communicate user needs and maintain high product proficiency.
- Recommend product improvements based on customer observations.
- Build customer enthusiasm for product enhancements.

### Account Health & Growth
- Develop an understanding of customer dynamics to support retention, renewals, and growth opportunities.

## Requirements
- Understand how military headquarters operate and how to be effective within them.
- Be technically adept and able to become a power user of the product.
- Communicate effectively with engineering and customer stakeholders.
- Demonstrate strong interpersonal skills, clarity, influence, and the ability to cultivate trust.
- Communicate clearly, concisely, and candidly.
- Hold a current Secret clearance.
- Have the ability to access Department of Defense facilities and installations.

## Preferred Qualifications
- Strong attention to detail and reliability.
- Scrappy, resourceful, and able to find creative solutions with limited resources.
- Adaptable when plans change and able to push through obstacles.
- Strong commitment to the company's mission.
- Proactive and adaptable in fast-paced or ambiguous settings.
- Comfortable working autonomously or with cross-functional teams.

## Success Indicators
- Build rapport and trust so customer and company stakeholders value your expertise.
- Learn quickly, identify opportunities, and drive progress within the account.
- Demonstrate adaptability and humility when priorities shift.
- Expand usage over time, targeting high-value workflows.
- Surface product feedback that shapes future product improvements.

## Compensation
- Annual salary range: $125,000-$150,000.

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