# Manager, Customer Success Management

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Milan, Italy, Rome, Italy
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** MongoDB, NoSQL, Enterprise Infrastructure, Customer Success, Account Management, Data Analytics, Team Leadership, Recruiting, Coaching, Customer Retention, Customer Expansion, Product Adoption, Time Management
**Posted:** 2026-08-12

> Leads and develops high-touch and tech-touch Customer Success teams while driving retention, expansion, satisfaction, and product adoption. Requires a bachelor's degree, 3–4 years of management experience, technical aptitude, and fluency in Italian and English.

## Job Description

## Responsibilities
- Recruit, mentor, coach, retain, and develop Customer Success individual contributors.
- Lead high-touch and tech-touch Customer Success teams.
- Define and use analytical metrics to guide team direction and decision-making.
- Deliver against quarterly and long-term targets.
- Create and execute initiatives to improve customer retention, expansion, satisfaction, and MongoDB product adoption.
- Build and maintain relationships across teams, organizations, and offices.
- Collaborate with Sales, Marketing, Support, Product, and other internal teams.
- Establish and evolve processes in a fast-growing, ambiguous environment.
- Present effectively to diverse internal and external audiences.

## Requirements
- Experience hiring, developing, and managing teams of individual contributors.
- Experience with fast-growing teams and data-driven decision-making.
- Technical aptitude and experience learning enterprise infrastructure technologies.
- High organization, prioritization, and time-management skills.
- Ability to navigate ambiguity with perseverance and sound judgment.
- Strong partnership, collaboration, and communication skills.
- Experience collaborating with internal and external partners from diverse cultural and professional backgrounds.
- Bachelor's degree.
- 3–4 years of management experience, preferably in customer success or account management.
- Fluency in Italian and English.

## Nice to Have
- Exposure to MongoDB or NoSQL databases.
- Experience or aptitude for learning enterprise infrastructure technologies.

## Compensation and Benefits
- Employee affinity groups.
- Fertility assistance.
- Generous parental leave policy.
- Supportive professional development and employee wellbeing programs.

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