# Commercial Field Engineer – Post-sales

**Company:** [CodeRabbit](https://hotfix.jobs/companies/coderabbit)
**Location:** San Francisco, CA, Boston, MA
**Role:** Support Engineering
**Experience:** 2+ years
**Skills:** CI/CD, Git, APIs, AWS, GCP, Azure, GitHub Actions, Gitlab Ci, Kubernetes, Terraform
**Posted:** 2026-05-11

> Serves as technical advisor for post-sales commercial customers, leading onboarding, implementation, optimization of AI code review tool in dev workflows, troubleshooting issues, and driving adoption through trainings and cross-team collaboration. Requires 2+ years customer-facing technical experience and strong dev tools knowledge.

## Job Description

## Responsibilities
- Lead onboarding and implementation engagements for commercial and mid-market customers
- Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments
- Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs
- Conduct configuration and integration reviews to ensure best practices and maximum platform value
- Troubleshoot customer issues and partner with Support, Product, and Engineering teams for resolutions
- Serve as technical escalation point for complex implementation and adoption challenges
- Partner with Customer Success Managers to drive adoption, technical health, and long-term success
- Build trusted relationships with developers, engineering managers, and platform teams
- Gather customer feedback and collaborate with Product and Engineering to improve product experience
- Contribute to internal documentation, onboarding playbooks, troubleshooting guides, and best practices
- Stay current on AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems
- Help improve repeatability and scalability across onboarding and customer enablement workflows

## Requirements
- 2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering
- Experience onboarding or supporting SaaS, developer tooling, or infrastructure products
- Strong technical knowledge of software development workflows and modern engineering tools
- Comfortable troubleshooting **APIs**, integrations, **Git** workflows, **CI/CD** pipelines, and cloud-based systems
- Familiarity with cloud platforms such as **AWS**, **GCP**, or **Azure**
- Comfortable working from the command line and debugging technical issues
- Excellent communication and interpersonal skills
- Strong organizational skills and ability to manage multiple customer engagements
- Strong sense of ownership, curiosity, and bias toward action
- Passion for helping engineering teams improve developer productivity and software quality

## Nice-to-Haves
- Experience with **GitHub Actions**, **GitLab CI**, **Jenkins**, or other CI/CD platforms
- Experience with **Kubernetes**, **Terraform**, or cloud-native infrastructure
- Experience working in high-growth startup environments

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**Apply:** https://hotfix.jobs/jobs/8edacf84-b6ae-40ee-9e76-d9e87ddcf7a6
**Canonical:** https://hotfix.jobs/jobs/8edacf84-b6ae-40ee-9e76-d9e87ddcf7a6