# Billing Tech Support Specialist

**Company:** [Prompt Health](https://hotfix.jobs/companies/prompt-health)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $50k – $60k/yr
**Experience:** 3+ years
**Skills:** medical billing, rcm, Zendesk, ms excel, Troubleshooting, Customer Support, help desk, analytical skills, communication skills
**Posted:** 2026-07-23

> Provide email-based technical support for Prompt's RCM and medical billing software to rehab therapy customers. Requires 3+ years customer support experience plus medical billing background (PT billing preferred), strong analytical troubleshooting skills, and Excel proficiency.

## Job Description

## Key Responsibilities
- Respond to customer questions and requests regarding RCM and billing software via email using our help desk platform.
- Triage tickets, perform escalations to appropriate teams, and provide all necessary details.
- Support engineering ticket creation, review, and prioritization.
- Develop and maintain a deep understanding of our product offerings to respond to inquiries.
- Promote customer satisfaction and loyalty by understanding each customer’s unique needs, delivering value, and exceeding expectations.
- Improve and advocate for customer experience by identifying opportunities to enhance our product and service features.

## Minimum Requirements
- 3+ years of relevant experience in customer-facing functions such as tech support or similar.
- Medical billing background required (Physical Therapy billing strongly preferred).
- Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.).
- Highly analytical mindset with superior ability to troubleshoot/test use cases and issues in software.
- Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously.
- Ability to multitask, keep records, prepare reports, and follow specific instructions.
- Proficient in MS Excel.
- Exceptional written and verbal communication skills.
- Eagerness to learn and adopt software.

## Preferred Qualifications
- Prior startup and/or B2B SaaS technology organization experience.
- Experience with Zendesk or similar customer support software.
- Preferred Excel experience.

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