# Operations Specialist, Billing and Collections

**Company:** [Thatch](https://hotfix.jobs/companies/thatch)
**Location:** Austin, TX
**Role:** Finance & Accounting
**Salary:** $74k – $95k/yr
**Experience:** 2+ years
**Skills:** Billing, Collections, Accounts Receivable, Stripe, Payment Reconciliation, Invoice Reconciliation, Ledger Reconciliation, Standard Operating Procedures, Payment Platforms
**Posted:** 2026-09-03

> Own a high-volume billing and collections queue, resolving invoices, payment discrepancies, refunds, and employer account issues. The role requires 2+ years of relevant experience, strong analytical judgment, customer communication skills, and a bachelor's degree.

## Job Description

## Responsibilities
- Own and manage a high-volume billing and collections queue, resolving overdue invoices and unpaid PEPM charges with employers.
- Investigate and resolve billing discrepancies, including coverage corrections, double billing, and refunds, using billing and Stripe payment records.
- Make independent decisions about collection strategies, including when to follow up, escalate, extend flexibility, or involve leadership.
- Reconcile billing and payments during employer offboarding and churn, ensuring refunds and outstanding balances are resolved.
- Build and maintain standard operating procedures for billing and collections.
- Partner with Engineering to improve collections tooling.
- Collaborate with Support, Compliance, Carrier Operations, and Engineering to resolve employer billing needs and identify systemic issues.

## Requirements
- 2+ years of direct experience in billing, collections, accounts receivable, or a similar operations role.
- Experience independently managing a high-volume queue with strong prioritization and follow-through.
- Strong judgment in handling collections and escalation decisions.
- Strong analytical skills, including reconciling invoices, payments, and ledgers.
- Excellent written and verbal communication skills, including handling difficult financial conversations with customers.
- Bachelor's degree required.
- Ability and willingness to work onsite in the Austin, Texas office.

## Nice-to-haves
- Experience in health insurance, benefits, or fintech billing and collections.
- Familiarity with Stripe or similar payment platforms.
- Experience working cross-functionally with Engineering to improve internal tooling.
- Success in a fast-paced, high-growth environment.

## Compensation
- Estimated annual compensation range: **$74,000–$95,000 USD**.

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