# Senior Technical Account Manager

**Company:** [Clerk](https://hotfix.jobs/companies/clerk)
**Location:** Remote
**Role:** Account Management
**Experience:** 4+ years
**Skills:** OAuth, SAML, OIDC, Jwt, React, Next.js, Node.js, SSO, Attio, Salesforce, Zendesk, Intercom, Slack
**Posted:** 2026-03-06

> Serves as technical advisor for strategic accounts, guiding complex identity integrations, driving retention/expansion, and translating feedback to product teams. Requires 4+ years customer-facing tech experience and deep auth expertise.

## Job Description

## Responsibilities
- Own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle
- Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows
- Drive revenue retention and expansion by proactively identifying risks, surfacing upsell opportunities, and partnering on custom pricing and packaging
- Translate customer feedback and usage patterns into actionable insights for Product and Engineering, helping shape the Clerk roadmap
- Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences
- Create and maintain technical documentation, onboarding guides, and internal knowledge resources that scale the team’s impact

## Requirements
- 4+ years of experience in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Solutions Architect, Sales Engineer, or similar) at a developer tools or SaaS company
- Strong understanding of web authentication, identity management, and related protocols (**OAuth**, **SAML**, **OIDC**, **JWTs**)
- Able to read and discuss code with customers across modern web frameworks (**React**, **Next.js**, **Node.js**, etc) and debug integration issues alongside engineering teams
- Proven track record of managing customer accounts and driving retention and expansion through trusted advisory relationships
- Comfort operating with high autonomy in a fast-moving, globally distributed team
- Experience working with CRMs (e.g. **Attio**, **Salesforce**), support platforms (e.g. **Plain**, **Zendesk**, **Intercom**) and async communication tools (e.g. **Slack**)
- Excellent written and verbal communication

## Nice-to-haves
- Experience at an early-stage or high-growth startup in a post-sales or customer-facing engineering role
- Familiarity with product-led growth models
- Contributions to developer communities, technical writing, or open-source projects

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