# Strategic Account Manager, EMEA

**Company:** [Rokt](https://hotfix.jobs/companies/rokt)
**Location:** London, United Kingdom
**Role:** Account Management
**Salary:** £105k – £158k/yr
**Experience:** 4+ years
**Skills:** AI, ChatGPT, Claude, Gemini, Replit, Data Analysis, Program Management, Account Planning, QBRs, Stakeholder Management
**Posted:** 2026-08-17

> Manages strategic technology and ecommerce accounts, coordinating product, commercial, operational, and technical workstreams to drive growth and expansion. Requires 4+ years of customer-facing commercial experience, strong technical and commercial acumen, and excellent stakeholder and program management skills.

## Job Description

## Responsibilities
- Own day-to-day strategic account management for a book of business, driving measurable growth, partner health, and expansion across multiple products.
- Coordinate product, commercial, operational, and technical workstreams across internal and external stakeholders.
- Lead account planning and execution using Mutual Action Plans, Joint Business Plans, QBRs, and ongoing executive engagement.
- Build and maintain relationships with senior client stakeholders, including handling high-pressure conversations with credibility and commercial rigor.
- Use data, structured analysis, and AI-enabled tools to identify growth opportunities, improve program management, accelerate decision-making, and optimize account outcomes.

## Requirements
- 4+ years of experience in client success, strategic account management, consulting, partnerships, or a related customer-facing commercial role in a fast-paced technology, ecommerce, media, ticketing, travel, payments, or adjacent environment.
- Strong technical and commercial acumen, including the ability to lead sophisticated product conversations, interpret data, collaborate cross-functionally, and translate complexity into clear client-facing recommendations.
- Exceptional organizational and program management skills, with the ability to run multiple concurrent workstreams and improve processes in ambiguous environments.
- Excellent communication and stakeholder management skills, including building trust with senior clients, influencing cross-functional partners, and handling difficult or high-stakes conversations.
- Deep ownership mindset, urgency, adaptability, and interest in using AI to improve outcomes.

## Nice-to-haves
- Fluency in German and/or French.

## Compensation and Benefits
- Total compensation: **£105,000–£158,000**.
- Fixed annual salary: **£81,000–£96,500**.
- Short-term incentive plan, employee equity plan grant, and world-class benefits.
- Equity eligibility is subject to company policies, board approval, and individual eligibility.
- Company equity for employees.
- Enterprise access to AI tools including Claude, ChatGPT, Gemini, and Replit.
- Extra leave, including bonus annual leave and sabbatical leave.
- Offices in New York, Seattle, Sydney, Tokyo, and London.
- Teams work in the office most days, with a minimum of four days per week.

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