# Senior Billing Operations Analyst

**Company:** [Fireworks AI](https://hotfix.jobs/companies/fireworks-ai)
**Location:** San Mateo, CA
**Role:** Finance & Accounting
**Salary:** $160k – $180k/yr
**Experience:** 5+ years
**Skills:** Billing Operations, Accounts Receivable, Order-To-Cash, Collections, Sox Controls, Financial Reconciliation, ERP Systems, Billing Systems, CRM, Credit Risk, Month-End Close, Revenue Accounting
**Posted:** 2026-09-02

> Own end-to-end billing, accounts receivable, collections, and order-to-cash controls for strategic enterprise customers. The role requires 5+ years of relevant experience, strong reconciliation and SOX knowledge, and the ability to translate complex commercial terms into accurate billing operations.

## Job Description

## Responsibilities
- Own the operational lifecycle for strategic and large contracted customers, from onboarding and order setup through billing, accounts receivable, and collections.
- Translate approved commercial and contractual terms into accurate billing configurations, schedules, and invoice requirements.
- Execute and validate timely, accurate invoicing, including complex or customized billing arrangements.
- Manage accounts receivable aging and proactively drive collections and escalation of past-due balances.
- Serve as the primary Finance Operations contact for billing inquiries and disputes.
- Investigate billing discrepancies, deductions, and disputes and coordinate resolution across Sales, Customer Success, Deal Desk, and Revenue Accounting.
- Monitor credit and collection risks and recommend escalation, bad-debt, or write-off actions.
- Support month-end close, including AR reconciliations, aging validation, billing completeness, and outstanding-item resolution.
- Execute and maintain order-to-cash controls, including SOX controls, segregation-of-duties requirements, supporting documentation, and audit evidence.
- Identify root causes of billing and collection issues and drive process improvements.
- Partner with Finance Systems and other teams to automate billing workflows and build scalable order-to-cash infrastructure.
- Own and report portfolio KPIs, including billing accuracy, DSO, past-due AR, collection effectiveness, disputes, and unapplied cash.

## Requirements
- 5–8+ years of experience in Billing Operations, Accounts Receivable, Order-to-Cash, Finance Operations, or a related function.
- Experience supporting complex contractual billing arrangements.
- Strong understanding of the end-to-end order-to-cash lifecycle, including billing, AR, collections, disputes, reconciliations, and close.
- Experience operating in a SOX-controlled environment and strong understanding of segregation of duties.
- Strong analytical and reconciliation skills with exceptional attention to detail.
- Excellent customer-facing and cross-functional communication skills.
- Ability to interpret commercial terms and translate them into operational billing requirements.
- Experience working with ERP, billing, CRM, and collections systems.
- Comfort operating in a fast-growing environment with evolving processes and systems.

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