# Technical Implementation Manager II

**Company:** [ZoomInfo](https://hotfix.jobs/companies/zoominfo)
**Location:** Bethesda, MD, Vancouver, WA, Waltham, MA
**Role:** Solutions Architecture
**Salary:** $55k – $87k/yr
**Experience:** 3+ years
**Skills:** CRM, Marketing Automation, SaaS, Technical Troubleshooting, Customer Onboarding, Zoominfo Revos, Webinars, Q&A Sessions
**Posted:** 2026-07-01

> Technical Implementation Manager responsible for end-to-end technical implementation of ZoomInfo products, troubleshooting complex issues, developing best practices, mentoring juniors, and engaging clients via webinars. Requires 3-5 years SaaS technical troubleshooting/onboarding experience, CRM knowledge, and strong client communication skills.

## Job Description

## What You’ll Do

**Technical Implementation:** Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives.

**Complex Issue Resolution:** Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action.

**Best Practices Development:** Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality.

**Client Interaction:** Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries.

**Mentorship:** Mentor junior team members providing guidance and sharing expertise to foster their professional growth.

**Cross-functional Collaboration:** Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration.

**Feedback Culture:** Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction.

**Documentation:** Document complex integration processes and client requirements accurately, ensuring clarity and consistency.

## What You Bring

- 3 to 5 years of technical troubleshooting or customer onboarding in the SaaS industry.
- It is an Individual contributor role.
- Advanced understanding of ZoomInfo RevOS Platforms and product solutions and good working knowledge with CRM products.
- Relevant certifications in CRM and Marketing Automation platforms are highly desirable.
- Proven ability to troubleshoot and resolve complex technical issues independently.
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
- Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies.
- Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills.
- Customizes advanced integration solutions and addresses a wide range of client-specific needs.
- Exercises significant judgment in decision-making processes, considering various factors and potential impacts.
- Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes.

## What’s In It For You

- Incredibly strong onboarding program - be set up for success in your first 90 days.
- Ongoing training to help you grow.
- Market leading product offering.
- Comprehensive Medical, Dental, Vision.
- Eligibility for Future Equity Awards.
- 401k Matching (50% of the first 7% of your contribution).
- 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers.
- Family forming benefits up to $20k, plus discounts on a Care.com membership.
- Virgin Pulse Wellness Program.
- Optional add ons such as pet insurance, legal service support, and more.

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