# Associate Client Success Manager

**Company:** [Prompt Health](https://hotfix.jobs/companies/prompt-health)
**Location:** Remote
**Role:** Customer Success
**Salary:** $75k – $100k/yr
**Skills:** Excel, Emr Systems, SaaS, Medical Billing, Customer Support, Client Onboarding, Clinical Workflows, Software Platforms
**Posted:** 2026-08-31

> Supports rehab therapy clients through onboarding, training, product adoption, support, and retention for a healthcare SaaS platform. Requires outpatient physical therapy experience, strong software skills, EMR familiarity, Excel proficiency, and excellent communication.

## Job Description

## Responsibilities
- Build strong relationships with clients as a strategic and supportive partner.
- Present product information, address customer issues, and help clients implement Prompt Plus and other premium offerings.
- Maintain deep knowledge of product offerings and respond to customer inquiries through the support channel.
- Learn therapy-business operations and provide workflow expertise during onboarding and ongoing client engagement.
- Lead question-and-answer webinars for clinical management and staff.
- Handle escalated support tickets and provide client-specific workflows.
- Support downgrade and churn-prevention conversations by demonstrating product value.
- Assist with onboarding new clients.
- Delegate questions to the Client Experience, Billing Success, and Customer Success teams as appropriate.
- Recommend and implement process improvements with teammates and management.

## Requirements
- Experience in outpatient physical therapy clinics.
- Clinical background and/or licensed rehabilitation therapist experience.
- Experience with electronic medical record (EMR) systems.
- Strong technical skills across software platforms.
- Advanced proficiency in Microsoft Excel.
- Passion for learning and understanding software.
- Strong written and verbal communication skills.
- Comfort working in live settings with multiple software applications.
- Ability to work in a fast-paced environment and occasionally outside normal working hours.
- Motivation to grow quickly and take on increasing responsibility.

## Nice-to-haves
- Medical billing experience or education.
- Previous software-as-a-service (SaaS) experience.

## Compensation and Benefits
- Salary: $75,000-$100,000 annually.
- Potential equity compensation for outstanding performance.
- Flexible paid time off.
- Medical, dental, and vision insurance.
- Company-paid disability and life insurance.
- Company-paid family and medical leave.
- Flexible spending and dependent care accounts.
- Commuter benefits.
- 401(k).
- Fitness class and gym membership credits.
- Discounted pet insurance.

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