# Senior Finance Systems Administrator

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Gurugram, India
**Role:** IT Support
**Experience:** 6+ years
**Skills:** NetSuite, Coupa, Concur, Anaplan, Pigment, Yaypay, Graphite, Okta, SAML, SCIM, SQL, Power BI, Suiteanalytics, Itil, Sox
**Posted:** 2026-08-12

> Administers Finance applications, user access, configurations, and L1 support while coordinating escalations, audits, security controls, and month-end readiness. Requires 6–8 years of Finance systems or ERP administration experience and hands-on knowledge of multiple cloud Finance platforms.

## Job Description

## Responsibilities

### L1 Support & Ticket Management
- Own the L1 support queue for Finance applications: triage, prioritize, resolve, or escalate tickets according to defined SLAs.
- Troubleshoot functional issues involving data entry, workflow approvals, report access, login/SSO, and configuration mismatches.
- Document known issues and resolutions; contribute to runbooks and FAQs.
- Communicate ticket status, expected resolution, and workarounds to end users.

### User Administration & Access Management
- Provision, modify, and deprovision accounts across NetSuite, Coupa, Concur, Graphite, YayPay, and Anaplan/Pigment; configure SCIM where applicable.
- Assign roles, permission sets, and approval hierarchies according to access-control and least-privilege policies.
- Conduct access certification reviews and remove inactive accounts.
- Coordinate onboarding and offboarding access changes with HR and IT.

### Configuration & Administration
- Perform low-complexity configuration, including cost centers, departments, approval workflows, expense categories, and supplier records.
- Support month-end and quarter-end activities by running scheduled jobs, validating data loads, and confirming system readiness.
- Test configuration changes and patches in sandbox environments before production deployment.
- Maintain configuration guides, data dictionaries, change logs, and security documentation.

### Stakeholder Coordination
- Liaise with Level 2/3 support teams and external vendors on escalated issues.
- Participate in system health reviews and communicate recurring issues to product leads.

### Process Improvement & Compliance
- Identify support patterns and flag systemic issues to reduce ticket volume.
- Follow ITIL-aligned change and incident-management processes.
- Support SOX and audit activities by providing access logs, change documentation, and system evidence.
- Periodically review SaaS applications and provide recommendations on potential consolidations.

### Security Administration
- Manage role assignments, permission changes, and access removals in a timely and auditable manner.
- Enforce least-privilege access and review access requests against job-function requirements.
- Conduct periodic user access reviews across Finance applications and remediate exceptions.
- Monitor Joiner-Mover-Leaver events and coordinate timely access changes.
- Coordinate SSO/SAML provisioning with IT Security and IAM teams; troubleshoot authentication and MFA issues.
- Investigate and escalate suspected unauthorized access, unusual login activity, and policy violations.
- Identify segregation-of-duties conflicts, document exceptions and compensating controls, and report them to Internal Audit.
- Support IT General Controls testing and evidence collection.
- Participate in security assessments and vendor reviews and follow up on remediation items.

## Requirements
- 6–8 years of experience in Finance systems support, ERP administration, or a similar generalist Finance IT role.
- Hands-on experience with at least 2–3 of NetSuite, Coupa, Concur, Anaplan/Pigment, or equivalent cloud Finance applications.
- Understanding of procure-to-pay, order-to-cash, expense management, financial planning, and reporting processes.
- Experience managing users, roles, and permissions in SaaS Finance platforms.
- Strong written and verbal English communication skills.
- Organized, methodical approach to ticket handling, documentation, and follow-through.
- Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent practical experience.

## Nice-to-Haves
- Experience with YayPay, Graphite, or Tax/Treasury platforms such as Kyriba.
- Familiarity with SSO/SAML provisioning using Okta or similar tools.
- Exposure to SOX, user access reviews, or ITGC requirements.
- Basic SQL or reporting-tool skills, including SuiteAnalytics or Power BI.
- Experience in a high-growth global technology company or shared-services environment.

## Work Arrangement
- Hybrid role for candidates based in Gurugram, India.

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