# Senior Manager, Account Management

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Shanghai, China
**Role:** Account Management
**Experience:** 10+ years
**Skills:** Account Management, Sales, Supply Chain Operations, Logistics, Freight Forwarding, Global Supply Chain, Solutions Architecture, Revenue Growth, Enterprise Sales, Negotiation, Stakeholder Management, ROI Analysis, Forecasting, Performance Management, Cross-Functional Collaboration
**Posted:** 2026-07-09

> Leads strategy, growth, retention, and value realization for a portfolio of strategic global accounts while managing and developing Account Managers. Requires 10+ years in sales, account management, or supply chain operations, deep logistics expertise, and experience with complex enterprise clients.

## Job Description

## Responsibilities

### Strategic Leadership and Growth
- Own the long-term strategy and performance of a portfolio of strategic accounts, with accountability for revenue growth, client health, and retention.
- Develop and execute scalable account strategies, including multi-year revenue plans, growth initiatives, and client value narratives.
- Drive top-line growth by uncovering and closing large, complex opportunities aligned with client goals and company capabilities.
- Lead quarterly business reviews with senior client stakeholders and internal executives.
- Forecast accurately, set targets, and monitor performance through data-driven reviews.

### People Leadership and Coaching
- Manage, coach, and develop a team of Account Managers.
- Set expectations, provide feedback, and manage performance cycles.
- Create development frameworks covering strategic account management, negotiation, deal shaping, and cross-functional collaboration.
- Foster a high-performance culture emphasizing accountability, collaboration, ethical conduct, and client-centric service.

### Cross-Functional Collaboration and Execution
- Partner with Sales, Solutions Architecture, Implementation, Operations, Trade Finance, Product, Legal, Finance, Compliance, and industry subject-matter experts to design and deliver end-to-end supply chain solutions.
- Ensure client programs are delivered on time, within scope, and within budget.
- Establish governance cadences with clients and internal stakeholders to align on priorities, risks, and ROI.

### Client Success and Value Realization
- Own client health across the portfolio, identify risks and opportunities, and implement remediation plans.
- Quantify benefits, ROI, and efficiency gains from company solutions and communicate outcomes through executive-level reporting.
- Lead client education initiatives to support product adoption, stakeholder engagement, and risk management.

### Industry and Market Insight
- Monitor global trade trends, supply chain disruptions, regulatory changes, and technology innovations.
- Translate market insights into client guidance and internal product feedback.
- Represent the company in strategic client forums, industry events, and cross-market collaborations.

### Operational Excellence
- Define and monitor account metrics, service levels, and process improvements.
- Standardize onboarding, risk management, renewal, expansion, and cross-border implementation processes.
- Govern pricing, profitability, and contract renegotiations in collaboration with Legal, Finance, and Compliance.

## Requirements
- Bachelor’s degree required; Master’s degree or MBA preferred.
- 10+ years of experience in sales, account management, or supply chain operations, including leading teams and managing large global accounts.
- Deep expertise in logistics, freight forwarding, global supply chain, and related technologies.
- Experience with multinational clients is highly desirable.
- Ability to lead through influence in matrixed organizations.
- Strong cross-functional collaboration and stakeholder management skills.
- Track record of driving revenue growth through complex, enterprise-level deals and delivering scalable solutions.
- Excellent communication and presentation skills, including conveying complex concepts to executive audiences.
- Exceptional negotiation, problem-solving, and decision-making abilities.
- Cultural agility and sensitivity across diverse regions and business cultures.
- High integrity, strong ethics, and alignment with company values.

## Key Competencies
- Strategic thinking and business acumen
- Leadership and people development
- Client partnership and trusted-advisor skills
- Cross-functional collaboration and influence
- Value realization and ROI demonstration
- Change management and adaptability
- Data-driven decision-making

## Compensation and Benefits
- Competitive compensation with performance-based incentives.
- Comprehensive benefits package.
- Career growth opportunities within a rapidly expanding global organization.
- Collaborative, transparent, and inclusive culture valuing innovation and integrity.

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