# Senior Revenue Enablement Lead, Customer Success

**Company:** [OpenLoop](https://hotfix.jobs/companies/openloop)
**Location:** Remote
**Role:** Sales Enablement
**Experience:** 6+ years
**Skills:** Customer Success, Revenue Enablement, Onboarding Programs, Coaching, Training Development, Customer Lifecycle Management, Retention Strategies, Expansion Strategies, Cross-Functional Collaboration, Call Reviews
**Posted:** 2026-06-05

> Strategic partner to Customer Success leadership driving enablement, onboarding, and performance improvement for CSMs and support teams to boost retention and expansion.

## Job Description

## What You'll Do
- Partner with Customer Success Leadership to define and reinforce best practices across the full customer lifecycle
- Diagnose gaps in customer experience, retention, and expansion performance, and design enablement programs to address them
- Own onboarding programs for CSMs, TAMs, and Client Support teams, ensuring consistency across all verticals
- Build training, coaching frameworks, and certifications that improve customer outcomes and operational excellence
- Lead “train-the-trainer” efforts for BPO and support teams to ensure alignment and scalability
- Collaborate with GTM Readiness to ensure new products and pathways are effectively integrated into the post-sale experience
- Partner with front-line leaders to reinforce coaching, conduct call reviews, and drive continuous improvement

## Who You Are
- 6+ years of experience in customer success, enablement, or post-sale operations
- Proven ability to operate as a strategic partner to Customer Success or Support leadership
- Deep understanding of customer lifecycle management, retention, and expansion strategies
- Experience building onboarding programs and ongoing development frameworks for CS teams
- Strong coaching and facilitation skills, with a hands-on approach to improving performance
- Excellent cross-functional collaboration and communication skills
- Comfortable operating in a fast-paced, evolving environment

## Our Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more

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