# Engagement Manager

**Company:** [Databricks](https://hotfix.jobs/companies/databricks)
**Location:** Tokyo, Japan
**Role:** Customer Success
**Skills:** Data Systems, AI Agents, Project Management, Program Management, Agile Scrum, Kanban, Waterfall, Security Governance, Statement Of Work, Professional Services, Service Delivery, Change Management, Presentation Skills
**Posted:** 2026-08-11

> Drives customer success by leading professional services and training engagements from scoping through delivery and follow-up. The role combines customer-facing service sales, program orchestration, stakeholder management, and data-system implementation knowledge, with Japanese and English communication skills required.

## Job Description

## Responsibilities
- Drive customer satisfaction throughout the customer success and services lifecycle, from orchestrating engagement through successful delivery and follow-up.
- Position, prepare, manage, and follow up on professional services and training engagements.
- Partner with Sales, Field Engineering, Support, and Product teams on campaigns, programs, and content.
- Lead by example and prioritize customers and company sales and delivery objectives.
- Engage early in the sales process to understand customer needs, business goals, success criteria, and delivery expectations.
- Identify opportunities for new services, including new use cases, upsells, and extensions of services.
- Own Professional Services and Training bookings and revenue targets for the assigned area.
- Articulate customer success stories, service offerings, and value metrics.
- Analyze engagement scope, requirements, timelines, costs, and benefits.
- Estimate, scope, and develop statements of work as needed.
- Resolve delivery challenges, resource conflicts, scoping issues, and expectation gaps.
- Present proposals that support project governance and scalable delivery practices to internal and external executives.
- Orchestrate internal and external stakeholders for large initiatives.
- Develop program plans aligned with customer success outcomes.

## Requirements
- Fundamental knowledge of end-to-end data-system implementation across technology, operations, and security/governance.
- Production-level implementation experience as an engineer or project manager preferred.
- Experience selling implementation, advisory, education, or change-management services.
- Experience in senior customer-facing roles involving influencing, validating, negotiating, understanding, and executing with business and technology audiences.
- Track record of identifying customer needs and implementing successful solutions.
- Experience owning projects or programs using Agile Scrum, Kanban, and waterfall methodologies.
- Strong problem-solving skills for customer pain points using modern technologies, particularly AI agents.
- Excellent presentation skills.
- Strong orchestration, service delivery, and program management skills.
- Ability to synthesize customer success outcomes into structured program plans.
- Bachelor's degree in Computer Science or a related field.
- Excellent verbal and written communication skills in Japanese.
- Excellent written communication skills in English.

## Preferred Qualifications
- Experience proposing projects or programs to customers at a consulting firm, systems integrator, software vendor, or cloud vendor.

## Benefits
- Comprehensive benefits and perks are offered, with details varying by region.

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