# Technical Account Consultant (Mergers & Acquisitions)

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Austin, TX, Seattle, WA
**Role:** Solutions Architecture
**Salary:** $85k – $115k/yr
**Experience:** 4+ years
**Skills:** Professional Services, Implementation, Technical Consulting, Project Management, SaaS, Stakeholder Management, Data Migration, System Integration, HRIS, Payroll
**Posted:** 2026-04-17

> Serve as the technical consultant for M&A and multi-entity customer engagements, owning projects end-to-end from discovery through go-live while advising on strategy, managing timelines, and coordinating cross-functional teams.

## Job Description

## What you will do
- Advise on M&A Strategy: Serve as the technical consultant for M&A and multi-entity engagements, advising customers on how to merge and optimize their Rippling products
- Conduct Discovery: Use discovery to understand customer goals, business needs, risks, and timelines, then determine the recommended solution strategy
- Own Implementation Milestones: Independently own projects from kickoff through completion, guiding customers through systems and process design, data migration, configuration and integration builds, testing, go-live, hypercare support, and the decommissioning of legacy systems
- Lead Projects Independently: Manage timeline, scope, budget, milestones, risk mitigation strategies and stakeholder communication
- Ensure Go Live Success: Prioritize a successful first payroll run while supporting broader product adoption and long-term customer retention
- Collaborate Cross-Functionally: Partner with Product, Engineering, TAM, AM, Support, and Implementation teams on unique customer scenarios and cross-functional dependencies
- Resolve Ambiguity: Navigate technical and operational ambiguity across complex M&A engagements by partnering with Product and cross-functional teams to work through unique scenarios, pressure-test solution options, evaluate downstream system and workflow impacts, and drive clear recommendations, ownership, and follow-through toward successful customer outcomes
- Drive Operational Excellence: Identify and contribute to process improvements and best practice playbooks to enhance the efficiency and scalability of M&A transitions as Rippling’s customer base grows

## What you will need
- 4–6+ years of experience in Professional Services, Implementation, Technical Consulting, or a similar customer-facing role
- Experience supporting a complex, multi-product SaaS offering and helping customers navigate interconnected systems, workflows, and dependencies
- Strong project management skills, including experience owning complex customer timelines, scope, and stakeholder coordination
- Ability to independently solve moderate to complex problems and make structured, customer-centered recommendations
- Strong communication skills and confidence leading customer conversations in high-stakes situations, handling escalations with limited management oversight
- Ability to learn the full Rippling product suite and advise holistically across solutions that touch HR, IT, Payroll, and Benefits workflows
- Experience partnering cross-functionally with stakeholders, influencing product roadmap solutions without authority
- Strong technical judgment, systems thinking, and problem-solving skills, with the ability to assess ambiguous situations, weigh tradeoffs, prioritize effectively with incomplete information, and make recommendations that account for downstream impacts

## Preferred
- Experience with M&A, multi-entity implementations, payroll/HRIS changes, or complex business restructures

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