# AI Tech Support

**Company:** [Broccoli AI](https://hotfix.jobs/companies/broccoli-ai)
**Location:** Lehi, UT
**Role:** Support Engineering
**Salary:** $70k – $100k/yr
**Experience:** 3+ years
**Skills:** SQL, JavaScript, APIs, Zendesk, SaaS, Voip, Workflow Automation, AI Agents, Log Analysis, Debugging
**Posted:** 2026-08-31

> Provides technical, customer-facing support for AI agents, workflows, messaging, and platform integrations. The role requires 3+ years of relevant experience, strong troubleshooting skills, log investigation, and effective collaboration with customers, Product, and Engineering.

## Job Description

## Responsibilities
- Resolve customer issues across product, workflow, and technical support queues.
- Troubleshoot using logs, internal tools, SQL, and debugging workflows.
- Investigate issues involving AI agents, call flows, messaging, booking workflows, and platform integrations.
- Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops.
- Communicate clearly with customers and internal teams throughout issue resolution.
- Define and improve support processes, documentation, and quality standards.
- Support SMB, mid-market, and enterprise customers while balancing speed, quality, and technical rigor.

## Requirements
- 3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role.
- Strong troubleshooting skills and the ability to investigate ambiguous technical issues.
- Experience reading logs, investigating system behavior, and using ticketing or support tools such as Zendesk.
- Comfortable working directly with customers and managing communication through resolution.
- Interest in AI products and enthusiasm for fast-moving environments.
- Strong judgment, ownership, and ability to learn quickly.
- Education is not required; relevant experience and capability are prioritized.

## Nice-to-haves
- Experience supporting SaaS products in a ticket-based environment.
- Experience with SQL, JavaScript, APIs, or light scripting.
- Experience with AI, communications, VoIP, or workflow automation products.
- Experience supporting mid-market or enterprise customers.
- Experience partnering with Product and Engineering on escalations and bug reporting.

## Compensation and benefits
- Annual salary: $70,000–$100,000.

## Similar jobs

- [Technical Support Engineer](https://hotfix.jobs/jobs/e1a1f286-af9f-491c-b6ab-deafeb14ac70) - Gigs - New York, NY - €70k – €100k/yr
- [Product Support Specialist](https://hotfix.jobs/jobs/7913bf71-fbcf-4fb8-8206-706e09d12605) - Blink - Boston, MA - $65k – $75k/yr
- [Customer Engineer](https://hotfix.jobs/jobs/d1b4e4b9-9a86-4431-be21-b4fe1c35eb53) - Reltio - Remote - $61k – $138k/yr
- [Technical Support Engineer](https://hotfix.jobs/jobs/5ff09245-f28d-4262-b4f8-491c17acc42f) - VGS - Remote - $80k – $110k/yr
- [Technical Support Engineer 2, Premier](https://hotfix.jobs/jobs/ff4000a9-ac50-489a-ad9d-b7c142fc3236) - Datadog - New York, NY - $81k – $108k/yr

**Apply:** https://hotfix.jobs/jobs/8c6e645a-a461-49fb-854f-17d31933e27e
**Canonical:** https://hotfix.jobs/jobs/8c6e645a-a461-49fb-854f-17d31933e27e