# Staff Engineer - Web Platform

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** London, United Kingdom, Dublin, Ireland
**Role:** Frontend Engineering
**Experience:** 8+ years
**Skills:** Next.js, React, Contentful, Sanity, Terraform, AWS, Cloudfront, Amazon S3, Vercel, A/B Testing, Event Tracking, Google Tag Manager, Web Analytics, Continuous Delivery, Data Modeling
**Posted:** 2026-09-04

> Staff technical leader responsible for the architecture, strategy, and hands-on evolution of a growth-focused web platform. Requires 8+ years of software engineering experience, deep Next.js and React expertise, and leadership across web, infrastructure, data, and marketing systems.

## Job Description

## Responsibilities
- Own and evolve the architecture of the web platform.
- Define long-term technical strategy for scalability, performance, developer productivity, observability, and reliability.
- Collaborate with marketing, design, analytics, data science, infrastructure, and engineering teams.
- Lead the design and implementation of MarTech systems for event tracking, attribution, funnel reporting, and A/B testing.
- Build a cohesive technical ecosystem across web, infrastructure, and data.
- Mentor engineers and provide guidance on architecture, data modeling, system design, and engineering practices.
- Set standards for reliability, maintainability, code quality, and operational readiness.
- Communicate technical risks, trade-offs, and opportunities to engineering, product, and executive stakeholders.
- Contribute hands-on to the codebase and unblock key projects.

## Requirements
- 8+ years of software engineering experience.
- Experience in a high-scale, growth-focused web environment.
- Track record of technical leadership and influencing direction across multiple teams or departments.
- Deep expertise in Next.js and the React ecosystem.
- Experience with headless CMS platforms such as Contentful or Sanity, including content modeling, migration, and multi-site architecture.
- Experience with infrastructure as code, cloud platforms, and deployment platforms.
- Experience designing or operating experimentation infrastructure, including A/B testing frameworks, event instrumentation, and attribution systems.
- Strong understanding of web analytics and data instrumentation, including event-tracking SDKs and Google Tag Manager or similar tools.
- Comfort supporting full-stack codebases and understanding frontend architecture.
- Experience with continuous delivery and incremental, high-quality shipping.
- Exceptional communication and cross-functional collaboration skills.
- Proven ability to mentor engineers and raise engineering standards across a team or organization.

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