# Enterprise Technical Support

**Company:** [Notion](https://hotfix.jobs/companies/notion)
**Location:** San Francisco, CA
**Role:** Support Engineering
**Salary:** $160k – $180k/yr
**Experience:** 10+ years
**Skills:** REST APIs, AI, Windows, macOS, OAuth, SAML, SCIM, Linux, NoSQL, MySQL, Python, JavaScript, TypeScript
**Posted:** 2026-04-27

> Provides white-glove technical support to enterprise customers, troubleshooting complex issues on Notion's platform and AI features, reproducing bugs, and collaborating with engineering. Requires 10+ years experience with APIs, SSO, desktop apps, and strong problem-solving skills.

## Job Description

## What You'll Achieve
- Work closely with our largest customers providing white-glove support to solve the most challenging support interactions
- Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction
- Lead the troubleshooting and resolution of advanced technical issues across Notion's platform and embedded partner applications, with a focus on unlocking AI usage for customers
- Act as a bridge between your customers and Notion engineering teams by reproducing issues, driving resolution through detailed bug reports, and closing the loop proactively with your customers
- Work cross-functionally across engineering and product to build processes and manage issues
- Perform advanced troubleshooting of products and embedded partner applications
- Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering
- Manage key performance metrics defined within the team
- Respond to high-priority customer issues
- Create, refine, and scale support processes, working to improve overall support efficiency and effectiveness in handling complex, high-priority cases
- Collaborate on the creation and maintenance of both internal knowledge and customer-facing documentation, enhancing self-service support options for customers
- Participate in an on-call rotation to assist customers outside of normal working hours (once in a few months)

## Skills You'll Need to Bring
- 10+ years of experience in technical support, technical account management, or similar role
- Strong understanding of and experience with **REST APIs**
- Experience advising customers on **AI** tool adoption
- Knowledge and experience troubleshooting desktop applications on **Microsoft Windows** and **macOS**
- Experience advising both technical and non-technical stakeholders, and communicating complex issues with clarity
- Knowledge of **Single Sign-On** including **OAuth**, **SAML**, and **SCIM**
- Strong analytical, debugging, and problem-solving skills
- Ability to analyze server and client application logs and identify the root cause of errors
- Strong written and verbal communication skills and can work with both technical and non-technical audiences
- Ability to balance user expectations while understanding policies and compliance boundaries
- Ability to work under pressure and remain focused, confident and professional
- Ability to collaborate effectively with peers and across teams that are located in multiple offices
- Don't need to be an AI expert, but you're curious and willing to adopt AI tools to work smarter and deliver better results

## Nice to Haves
- Knowledge of **Linux**, **APIs**, **NoSQL**, **MySQL**, and similar open-source technologies
- Experience with scripting languages such as **Python**, **Java**, **JavaScript**, or **TypeScript**
- Deep existing knowledge of Notion

## Compensation
For roles based in San Francisco, the estimated base salary range for this role is **$160,000 - $180,000** per year.

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