# Customer Advocate, Core Products, Office of the CPO

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Remote
**Role:** Customer Success
**Salary:** $129k – $253k/yr
**Experience:** 10+ years
**Skills:** MongoDB, SaaS, Product Management, Customer Advocacy, Voice Of Customer, Executive Engagement, Product Strategy, Salesforce, Tableau, Artificial Intelligence, Data Analysis, Roadmap Planning, Cross-Functional Leadership, Platform Integrations, Enterprise Sales
**Posted:** 2026-08-12

> Serves as a strategic advocate for MongoDB’s highest-value customers, partnering with the CPO and cross-functional leaders to translate executive feedback into product priorities and improved outcomes. Requires extensive experience in product, consulting, enterprise sales strategy, or customer success, plus strong executive communication and technical fluency.

## Job Description

## Responsibilities

- Serve as the primary strategic liaison between MongoDB's core product organization and its most important customers, ensuring their needs are heard, prioritized, acted upon, and addressed.
- Develop and execute a forward-looking customer advocacy strategy with the CPO and senior product leadership.
- Build and maintain relationships with executive stakeholders at strategic customer accounts, acting as a trusted partner and escalation point for core product concerns.
- Drive a structured customer-engagement process from qualification and discovery through executive narrative development, action tracking, and closed-loop follow-up.
- Partner with Product, Engineering, Sales, and Customer Success to surface customer feedback and translate it into product insights and roadmap influence.
- Lead preparation for and participate in executive customer meetings, shaping narratives, representing product commitments, and ensuring follow-up accountability.
- Establish technical fluency in MongoDB's core product portfolio to credibly represent capabilities and limitations.
- Define and track success measures for the CPO's customer-engagement motion, including quarterly outcome analysis and improvement areas.
- Contribute to scalable customer-engagement best practices for strategic accounts.
- Use AI tools and data-driven insights to identify trends, surface risk or opportunity, and inform executive prioritization.

## Requirements

- 10+ years of work experience, or ideally 8+ years in SaaS product management, consulting, enterprise sales strategy, or customer success leadership.
- MBA or advanced degree preferred.
- Strong business judgment, prioritization, and disciplined execution in ambiguous environments.
- Demonstrated success influencing product direction through customer advocacy, executive engagement, or voice-of-customer programs at scale.
- Executive presence and exceptional verbal and written communication skills, including the ability to deliver narratives to technical and non-technical C-suite audiences.
- Ability to drive cross-functional alignment and resolve conflict across Engineering, Product, Sales, Legal, and Customer Success.
- Strong problem-solving skills and experience translating ambiguous customer feedback into actionable product signals.
- Experience working in or alongside a product organization, with technical fluency in platform capabilities, integrations, and roadmap tradeoffs.
- Exceptional learning agility across new product domains, market dynamics, and customer contexts.
- Experience using AI tools and analytical platforms such as Tableau and Salesforce, or equivalents, to derive customer insights.
- Ability to manage multiple high-priority engagements, drive urgency, and thrive in a fast-paced environment.
- Comfort with ambiguity and organizational change; action-oriented and adaptable.
- Willingness to travel up to 50% for customer and partner meetings.

## Compensation and Benefits

- U.S. base salary range: **$129,000–$253,000 USD**.
- Eligible benefits may include equity, employee stock purchase program, flexible paid time off, 20 weeks of fully paid gender-neutral parental leave, fertility and adoption assistance, 401(k), mental health counseling, transgender-inclusive health insurance, and other health benefits.

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