# Content Writer, Contractor

**Company:** [PointClickCare](https://hotfix.jobs/companies/pointclickcare)
**Location:** Remote
**Role:** Content Design
**Salary:** $90k – $100k/yr
**Skills:** xml, HTML, JSON, ccms, AI Tools, paligo, pendo, Jira, aha!, Figma, miro, smartsheet, conversational design, ux writing, Technical Writing
**Posted:** 2026-06-03

> Content Writer responsible for creating and maintaining user-centered UI microcopy, in-app communications, help files, and assessments for healthcare software products. Requires strong XML/HTML experience, agile collaboration with product and engineering teams, and proficiency with AI tools for drafting while maintaining brand voice.

## Job Description

## Key Responsibilities
- Create user-centered content that meets user needs, making complex language and processes easy to understand while implementing consistent writing style and standards.
- Author and maintain assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs.
- Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates.
- Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets.
- Work effectively in agile environments, understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability.
- Identify, manage, and monitor relationships within project teams; communicate clearly to clarify needs and commitments, prioritizing user needs.
- Use basic data analysis to make informed content decisions and share findings effectively.
- Research and interpret topics to develop ideas and solutions using AI tools to improve efficiency in drafting, editing, and brainstorming while maintaining accuracy and brand voice.
- Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.

## Required Skills & Qualifications
- Bachelor’s degree or equivalent in English, UX writing, technical communications, or journalism.
- Strong experience with XML and HTML for creating and formatting content within software UI and help systems.
- Experience in content writing within product-focused or technical environments.
- Skilled in structuring language for XML and JSON formats.
- Experience with content management systems (CCMS) and agile development workflows.
- Proficiency using AI tools for content drafting and editing.
- Experience writing instructional, technical, and UX content tailored to audience needs.
- Background working in agile development with cross-functional teams including Product Management and Engineers.
- Self-directed with excellent communication and presentation skills; able to work independently and collaboratively.
- Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
- Portfolio showcasing instructional content and UI microcopy samples.

## Nice-to-Haves
- Domain knowledge in healthcare software, EHR, or PointClickCare products.
- Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet.

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