# Integration Analyst

**Company:** [NMI](https://hotfix.jobs/companies/nmi)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $55k – $65k/yr
**Skills:** objective-c, C#, C++, Java, Windows, Linux, Networking, CSS, HTML, PHP, windows server, windows ce, customer ticketing systems, Payment Processing, development frameworks
**Posted:** 2026-08-14

> Provides bilingual technical support to customer developers integrating NMI payment APIs and SDKs. The role requires professional Spanish and English fluency, coding experience in Objective-C or another listed language, operating-system knowledge, and basic networking skills.

## Job Description

## Responsibilities
- Provide integration support to English- and Spanish-speaking customers, helping them successfully integrate NMI's payment solutions.
- Work with customers to ensure the required functionality is achieved and that the software operates and flows as intended.
- Maintain personal implementations of NMI products to understand their implementation and SDK functionality, including new features.
- Create and update internal and external product documentation as part of the user knowledge library.
- Serve as a technical integration point of contact for NMI colleagues.
- Contribute to projects as required.

## Requirements
- Customer-centric approach with excellent customer service skills.
- Professional fluency in Spanish and English, with the ability to communicate technical information clearly and confidently in writing and speech.
- Ability to prioritize workload and identify high-priority tasks.
- Ability to explain technical concepts to customers with varying levels of technical knowledge and adapt communication style.
- Experience coding in Objective-C, or willingness to learn.
- Experience coding in at least one of C#, C++, or Java.
- Good understanding of Windows and Linux operating systems.
- Basic networking knowledge to support customers with network-related issues.
- Strong problem-solving skills.
- Initiative and outside-the-box thinking.
- Excellent written and verbal communication skills.
- Proactive, positive approach to work.

## Nice to Have
- Experience with CSS, HTML, or PHP.
- Experience with Windows Server or Windows CE.
- Experience using a customer ticketing system.
- Payments industry experience.
- Knowledge of development frameworks.

## Compensation & Benefits
- Salary: $55,000–$65,000, depending on experience.
- Remote-first culture.
- Personal growth and advancement opportunities.
- Flexible paid time off and dedicated sick time.
- Health, dental, and vision insurance.
- Life, accidental death and dismemberment, short-term disability, and long-term disability insurance.
- 401(k) matching up to 4% after two months of service.
- Flexible Spending Account.
- Paid parental leave.
- Company volunteer days.
- Employee referral program.
- Bonusly colleague recognition.

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**Apply:** https://hotfix.jobs/jobs/8b582394-a295-4374-b6b3-b6ef2fb6bbbc
**Canonical:** https://hotfix.jobs/jobs/8b582394-a295-4374-b6b3-b6ef2fb6bbbc