# Named Technical Support Engineer

**Company:** [Roboflow](https://hotfix.jobs/companies/roboflow)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $150k – $200k/yr
**Experience:** 7+ years
**Skills:** Linux, Bash, Python, Networking, Nvidia Jetson, Raspberry Pi, Computer Vision, Machine Learning, Edge Devices, Cloud Infrastructure, Ssh, Vpn, Firewalls, Inference Optimization, Scripting
**Posted:** 2025-12-22

> Provides dedicated technical support to a single strategic enterprise customer for their computer vision deployments, diagnosing issues across CV/ML pipelines, leading enablement sessions, and building deep contextual knowledge of customer infrastructure. Requires 7+ years in Linux/networking, Bash/Python scripting, and hands-on edge device experience.

## Job Description

## Responsibilities
- Become the technical continuity for the customer's computer vision deployment across your region.
- Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints.
- Serve as the regional representative of Roboflow inside the customer's environment—trusted advisor, technical guide, and escalation point.
- Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment).
- Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns.
- Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance.
- Partner closely with Product, Field Engineering, and Account Executives to relay customer insights.
- Identify latch-lifter opportunities that expand adoption of Roboflow technologies.
- Ensure high-quality communication and expectation setting with customer stakeholders.
- Participate in Support's on-call rotation as needed.

## Requirements
**Technical Proficiency**
- 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).
- Strong scripting skills in **Bash** and **Python**.
- Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference.
- Hands-on experience with **Nvidia Jetson**, **Raspberry Pi**, webcams, industrial cameras, or other edge devices.
- Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.

**Individual Oriented Skills**
- Contextual Problem Solving: Strong questioning and listening to understand customer environments.
- Relationship Building: Able to form trust quickly and operate as a long-term technical partner.
- Translating Complexity: Skilled at making technical topics understandable to non-technical stakeholders.
- Managing Sensitive Issues: Calm under pressure, structured in updates, disciplined in follow-through.
- Opportunity Identification: Recognizes when workflows or tooling can improve and articulates why.

**Team Oriented Skills**
- Proactive Knowledge Sharing: Creates content, updates runbooks, and contributes to internal/external KBs.
- Enablement Mindset: Enjoys teaching customers and building their maturity in using the platform.
- Process & Tooling Evolution: Surfaces patterns, proposes improvements, and supports RCA processes.

## Bonus Skills
- Experience with the Roboflow platform.
- Prior named-account support or Technical Account Manager / DSE experience.
- Pre-sales, solutions architecture, or consulting background.
- Ability to articulate technical value as business outcomes.

## Compensation
- Target compensation: **$150K - $200K OTE** (uncapped).
- Additional perks: $4000/yr travel stipend, $350/mo productivity stipend, $350/mo AI tools stipend, $150/mo team lunch stipend, $500 one-time home office stipend, up to 100% health insurance coverage, equity.

## Similar roles

- [Customer Success Engineer](https://hotfix.jobs/jobs/d6506a92-ef5f-4882-b8d2-171b136a7dda) - Tailscale - Remote - $150k – $250k/yr
- [Senior Manager of Customer Support](https://hotfix.jobs/jobs/14157578-ec1a-4f9e-8bf8-c31658086efa) - Suno - Boston, MA - $150k – $210k/yr
- [Customer Success Engineer (Americas)](https://hotfix.jobs/jobs/ac6cc8aa-009b-4508-82ec-0749c67d57df) - Deepgram - Remote - $150k – $195k/yr
- [Senior Support Operations Manager](https://hotfix.jobs/jobs/52351cb1-5c7d-4c56-8ab7-b23241bf029d) - PandaDoc - Remote - $153k – $180k/yr
- [Support Lead](https://hotfix.jobs/jobs/ad1f5dbd-dee8-4902-bda0-7ff0075cc43c) - Squint.Ai - San Francisco, CA - $140k – $180k/yr

**Apply:** https://hotfix.jobs/jobs/8b28f1c5-4a96-4f73-8a98-fcf19e0612da
**Canonical:** https://hotfix.jobs/jobs/8b28f1c5-4a96-4f73-8a98-fcf19e0612da