# Senior Workplace Operations Manager

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** Remote
**Role:** Business Operations
**Experience:** 8+ years
**Skills:** Facilities Management, Workplace Operations, Corporate Real Estate, Hospitality Operations, Vendor Management, Service Level Agreements, Key Performance Indicators, Budgeting, Forecasting, Procurement, Workplace Safety, Emergency Preparedness, Business Continuity, Change Management, Artificial Intelligence
**Posted:** 2026-07-30

> Leads workplace operating strategy, facilities governance, budgets, safety, and employee experience across OpenAI’s India locations. The role requires 8+ years of multi-site operations experience, strong vendor and stakeholder management, and the ability to combine country-level strategy with hands-on execution.

## Job Description

## Responsibilities

- Set and own the country-wide workplace operating model, service quality, operational readiness, employee experience, and escalations across India.
- Keep India workplaces safe, reliable, welcoming, and ready for employees, visitors, and business priorities.
- Own integrated facilities-management governance, service standards, SLAs, KPIs, commercial accountability, and escalation paths for facilities-management partners, contractors, and specialist vendors.
- Serve as a strategic workplace partner to India business leaders and regional REW leadership.
- Own country-level operating budgets, forecasting, resource prioritization, purchasing discipline, and vendor spend in partnership with Finance and Procurement.
- Lead operational readiness and cross-functional handover for office openings, expansions, renovations, moves, commissioning, and post-occupancy stabilization.
- Own governance and escalation of workplace safety, facilities-related compliance, emergency preparedness, incident response, corrective actions, and business continuity.
- Define and improve scalable playbooks, standard operating procedures, service standards, documentation, and reporting across sites.
- Define service KPIs and use workplace data, employee feedback, operational metrics, and financial insights to inform leadership decisions.
- Coordinate with Workplace Experience, Food, Corporate Security, IT, People, Finance, and Procurement on programs, executive visits, events, and office changes.
- Provide senior operational leadership during incidents, communicate with stakeholders, and drive resolution and corrective actions.
- Advance an AI-native workplace through AI, automation, and lightweight tools.

## Requirements

- 8+ years of experience in workplace, facilities, corporate real estate, hospitality operations, or a related field, including complex or multi-site environments.
- Independent leadership of workplace or facilities operations across multiple locations in India.
- Experience building or scaling operating models in Mumbai, New Delhi, and Bangalore.
- Experience managing integrated facilities-management providers, contractors, and specialist vendors, including SLAs, performance reviews, escalations, and commercial accountability.
- Ownership of country-level operating budgets, forecasting, procurement, invoice processes, and vendor spend.
- Working knowledge of workplace safety, emergency preparedness, business continuity, and India facilities-related compliance.
- Experience partnering with business leaders, regional stakeholders, executives, landlords, vendors, and cross-functional partners without formal authority.
- Strong project and change-management skills.
- A systems mindset and experience turning recurring problems into processes, standards, reporting, and operating rhythms.
- Clear, proactive communication of operational risks, priorities, decisions, and trade-offs.
- Senior-level independent ownership, sound risk and escalation judgment, and the ability to move between country strategy and hands-on execution.
- Ability to thrive in a high-growth, fast-changing environment.

## Preferred Qualifications

- Experience in a high-growth global technology company or similarly complex, service-intensive organization.
- Direct involvement in opening, expanding, relocating, or stabilizing offices in India.

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