# Customer Success Manager, Growth

**Company:** [Linear](https://hotfix.jobs/companies/linear)
**Location:** Remote
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** SaaS, Customer Onboarding, Customer Training, Product Adoption, Customer Relationship Management, Written Communication, Verbal Communication, Time Management, Developer Tools
**Posted:** 2026-09-04

> Manage relationships with mid-market customers, lead onboarding and training, expand product adoption, and advocate for customer needs. Requires 3+ years in a technical customer-facing SaaS role and strong communication and organizational skills.

## Job Description

## Responsibilities
- Manage relationships with key stakeholders at mid-market customers and serve as the primary contact for inquiries, concerns, and feedback.
- Develop product expertise and help customers use Linear to achieve business outcomes.
- Lead customer onboarding and training on Linear features and best practices.
- Expand product usage and adoption within customer accounts.
- Advocate for customer needs internally and collaborate with product, sales, and support teams to address challenges and drive product improvements.

## Requirements
- 3+ years of relevant experience in a technical customer-facing role.
- Experience with SaaS and startups.
- Ability to work effectively in a fast-paced, flexible environment.
- Strong organizational and time-management skills, with the ability to manage multiple priorities.
- Excellent verbal and written communication skills, including the ability to explain complex concepts clearly.

## Nice to Have
- Experience working with product and engineering teams.
- Experience with developer tools.

## Compensation and Benefits
- Competitive salary and equity.
- Employee-friendly equity terms, including early exercise and extended exercise options.
- Home-office setup stipend.
- Paid lunch and coffee during workdays.
- Remote work with no required office commute.
- Paid coworking space or office desk.
- Health, dental, and vision insurance in the United States.
- Regular team events and offsites.
- Five weeks of paid vacation.
- Four months of paid parental leave.

## Similar jobs

- [Payment Success Specialist – Activation](https://hotfix.jobs/jobs/285f9c5f-75a1-47c9-832e-d0116ea7259e) - Weave - Lehi, UT
- [Customer Success Manager, Global Strategic Brands](https://hotfix.jobs/jobs/a9b6e0d5-77d9-4ea3-8d5f-2f9a2abe88b8) - Canary Technologies - New York, NY - $147k – $200k/yr
- [Founding Customer Success Manager](https://hotfix.jobs/jobs/404b0ab9-5940-4b69-b49e-df5f185a344b) - Improbable - Remote
- [Customer Success Manager](https://hotfix.jobs/jobs/07be6914-df41-4faa-b650-f0a815134679) - Twilio - Remote - $93k – $116k/yr
- [Event Travel Manager](https://hotfix.jobs/jobs/83c5288c-7428-4676-a03d-480732f881a9) - Navan - Remote - $68k – $72k/yr

**Apply:** https://hotfix.jobs/jobs/8ab5fa2c-2221-4faf-9dda-40f02ac08283
**Canonical:** https://hotfix.jobs/jobs/8ab5fa2c-2221-4faf-9dda-40f02ac08283