# Senior Manager, IT Implementation

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Austin, TX, Seattle, WA, New York, NY, San Francisco, CA
**Role:** IT Support
**Salary:** $100k – $196k/yr
**Experience:** 10+ years
**Skills:** MDM, Identity Management, SSO, Saas Application Administration, Project Management, Change Management, Client Communication, It Systems, Process Improvement, Systems Integration
**Posted:** 2026-05-05

> Lead a team of 17+ members to drive successful delivery of IT solutions across Rippling’s client base. Oversee end-to-end IT onboarding and deployments, including device management, application provisioning, identity management, and systems integrations.

## Job Description

## What you will do
* Own the strategy and execution of IT implementations from client kickoff through go-live.
* Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
* Partner with cross-functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes.
* Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer support.
* Develop, monitor, and manage key performance metrics
* Build, maintain, and execute quarterly plans aligned with business objectives.
* Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets and deliver high-quality implementation services to clients.
* Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations.
* Drive adoption of best practices in project management, change management, and client communication.
* Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services

## What you will need
* 10+ years of professional experience in IT services, with 3+ years leading implementation teams within a fast-paced environment, startup, or SaaS organization.
* Expert knowledge of IT systems including MDM, identity management (SSO, provisioning), and SaaS application administration.
* At least 2 years of experience leading and developing people managers
* Proven track record in hiring and overseeing distributed teams
* Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
* A data-driven approach to developing, tracking and optimizing performance metrics
* Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
* Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
* Eager for a very hands-on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly
* Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small

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