# Sr Information Systems Engineer

**Company:** [Cribl](https://hotfix.jobs/companies/cribl)
**Location:** Remote
**Role:** IT Support
**Salary:** $99k – $156k/yr
**Experience:** 5+ years
**Skills:** AWS, Servicenow, Okta, Jamf, Intune, Python, PowerShell, macOS, Windows, REST APIs
**Posted:** 2026-06-12

> Senior IT engineer owning AWS infrastructure, endpoint management (Jamf/Intune), ServiceNow administration, identity (Okta), and automation workflows for a remote-first company.

## Job Description

## Responsibilities

- Administer AWS accounts used for corporate IT, VPN, and supporting infrastructure, including secure networking patterns, logging, monitoring, and alerting across IT-owned cloud resources.
- Own endpoint management for macOS and Windows via MDM (e.g., Jamf, Intune), including zero-touch provisioning, patch management, security baselines, and compliance reporting for the fleet.
- Serve as primary ServiceNow administrator for IT & Security — core data model, catalog, workflows, SLAs, and integrations — and partner with Security, Finance, and Compliance to support ITGC, SOX/IT controls, access reviews, and change management.
- Design and maintain automation workflows across IT systems (e.g., Okta Workflows, Serval, Zapier, PowerShell/Python, APIs) and serve as SME for SaaS integrations across Okta, ServiceNow, Google Workspace, Slack, and Azure/AWS.
- Evaluate, configure, and govern AI tools and MCP-based agent frameworks in partnership with IT and Security, ensuring safe usage patterns, appropriate access controls, and clear documentation and runbooks.
- Serve as Tier 3 escalation for complex incidents across identity, MDM, ServiceNow, and core platforms; participate in the IT on-call rotation; and contribute to IT metrics, fleet reporting, and knowledge base content.

## Requirements

- 5+ years in corporate IT roles with significant responsibility for systems administration across identity, SaaS, and/or infrastructure in a cloud-first environment.
- Hands-on, production experience with AWS (IAM, VPCs, EC2/ECS or similar, basic networking, tagging/governance).
- Hands-on administration of ServiceNow or a similar enterprise ITSM platform, including workflow configuration, catalog items, change/incident processes, and basic reporting.
- Direct, production experience with at least one enterprise identity provider — Okta strongly preferred; Azure AD/Entra ID or similar acceptable — including SSO, lifecycle management, and access policies.
- Demonstrated ownership of macOS and/or Windows endpoint management in a mid-to-large fleet, including baseline configs, software distribution, and patch management.
- Experience with at least one scripting language (Python, PowerShell, Bash, or similar) and comfort working with REST APIs and JSON.
- Comfortable working autonomously in a fast-moving, distributed environment.

## Nice-to-Haves

- Experience with Jamf (macOS), Intune (Windows/mobile), and/or device posture tooling such as Kolide or similar.
- Experience managing core SaaS tools such as Google Workspace, Slack, Zoom, Atlassian, or Glean.
- Background designing or maintaining automations with tools like Serval, Zapier, or equivalent orchestration platforms.
- Experience evaluating, configuring, and governing AI tools and agents (e.g., Claude, Gemini, Glean) and MCP-based agent frameworks in an enterprise environment.
- Working knowledge of Azure (subscriptions, RBAC, group-based access) and/or other major cloud providers alongside AWS.
- Prior experience supporting a rapidly scaling, distributed engineering organization.

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**Apply:** https://hotfix.jobs/jobs/8967dc20-3499-4478-974f-a4a2b4b6e4d7
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